At arenaflex, we are dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve, and we are leading the transformation of the genetics industry by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life.
As a Customer Service Support Representative at arenaflex, you will be on the frontlines responding to a variety of clinician and patient billing-related inquiries. You will work cross-functionally across multiple departments, including sales, operations, billing, and lab teams, to serve our patient and client needs. This is an exciting opportunity to join a dynamic team that is passionate about delivering exceptional patient and client experiences.
**Responsibilities:**
* Be well-versed in all arenaflex processes and policies to respond clearly to high-volume billing inquiries.
* Maintain an appropriate response time in various communication platforms, including phone calls, emails, portal inquiries, and more.
* Identify issues and suggest potential improvements to enhance our service and experience for all customers.
* Collaborate with your team to develop best practices and ensure we are providing the best service and experience to all customers.
* Maintain an assigned schedule and be flexible with daily schedules when business needs change.
* Effectively communicate, resolve, and document billing-related inquiries.
* Participate in projects that extend beyond your day-to-day responsibilities to stretch your skills and think outside the box.
* Work hours: 8am to 5pm PST.
**Qualifications:**
* Minimum High School diploma or equivalent required.
* Minimum 1+ year customer service experience required.
* Previous healthcare/call center experience strongly preferred.
* RCM experience preferred.
* Ability to work remotely.
* Ability to work independently and commit to a structured environment.
* Experience using Google Apps, Mac OS X, and CRM applications (i.e., Salesforce).
* Bilingual a plus.
**Remote Work Requirements:**
* Must have high-level internet speed (50 mbps) connectivity.
* Dedicated work-from-home space.
* Ability to manage time and tasks independently while maintaining productivity.
* Must meet weekly and monthly production goals.
* Effective communication skills.
* Alpha-Numeric Data Entry proficiency.
* 10-key experience.
**What You Bring:**
* Exceptional attention to detail and organizational abilities.
* Outstanding customer service/phone communication skills and ability to complete a high volume of calls.
* High energy, self-starter, great teammate, and ready to roll up your sleeves to get things done.
* Strong work ethic and commitment to improving patients' lives while being flexible and adaptable with a drive to go above and beyond.
* Enjoy problem-solving in a dynamic, fast-paced, team-based, and rapidly changing environment.
**Benefits:**
* Competitive salary range: $15.00 to $18.00 an hour or (State/Local minimum wage, if higher).
* Comprehensive benefits package, including:
+ Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.
+ Regular, full-time or part-time employees working 20 or more hours per week are eligible for these benefits.
* Opportunities for career growth and professional development.
**Work Environment and Company Culture:**
* arenaflex is proud to be an Equal Opportunity Employer.
* We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind.
* We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based on race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
* We encourage all to apply.
**Application Window:**
* Application window closes: 10-21-24.
**How to Apply:**
* Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
* Click on the link below to apply:
**Accessibility:**
* If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility (
[email protected]).
* For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.arenaflex.com/about/web-privacy-policy).