At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a key member of our Virtual Apron Support Team, you'll play a vital role in creating effortless interactions for our external and internal customers. If you're passionate about providing top-notch customer service, have excellent communication skills, and are comfortable working in a fast-paced remote environment, we'd love to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower our customers to achieve their goals. Our team is dedicated to fostering a culture of excellence, collaboration, and continuous learning. We're proud to offer a dynamic and supportive work environment that encourages growth, creativity, and innovation.
**Job Summary**
As an Experienced Customer Service Representative on our Virtual Apron Support Team, you'll be responsible for providing consultative customer service that consistently meets or exceeds arenaflex standards of excellence and customer expectations. You'll work closely with our customers, store and field partners, and internal stakeholders to resolve issues, schedule appointments, and provide support. Your exceptional communication skills, problem-solving abilities, and customer-focused approach will make you an invaluable asset to our team.
**Key Responsibilities**
* **Customer Service (65%):**
+ Use a uniform script to place outbound calls to customers from leads obtained from various marketing sources.
+ Schedule new appointments, confirm, reschedule, or cancel appointments by validating customer information and project qualification.
+ Provide support to our store and field partners and customers, including answering product inquiries and resolving customer conflicts.
* **Communication (5%):**
+ Respond to email, chat, and email inquiries as needed.
* **THD Process & Policy (25%):**
+ Answer inbound calls from internal and external customers who have been referred through a store associate, internet lead, or other source.
+ Schedule new appointments, confirm, reschedule, or cancel appointments by validating customer information and project qualification.
* **Other (5%):**
+ Perform other job duties as assigned by your manager.
**Direct Manager/Direct Reports**
* This position typically reports to a Contact Center Supervisor.
* This role has 0 direct reports.
**Travel Requirements**
* No travel required.
**Physical Requirements**
* Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
**Working Conditions**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications**
* Must be 18 years of age or older.
* Must be legally permitted to work in the United States.
**Preferred Qualifications**
* Working knowledge of Microsoft Office Suite.
* Demonstrated ability to collaborate and work effectively with cross-functional teams.
* Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
* Excellent written and verbal communication skills.
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education**
* Minimal or no educational requirement for this job.
**Minimum Years of Work Experience**
* 0
**Preferred Years of Work Experience**
* 0
**Minimum Leadership Experience**
* No previous leadership experience
**Preferred Leadership Experience**
* No previous leadership experience
**Certifications**
* None
**Competencies**
* Action Oriented
* Being Resilient
* Self-Development
* Collaborates
* Customer Focus
* Resourcefulness
**What We Offer**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Flexible remote work arrangement.
* Recognition and rewards for outstanding performance.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application through our website. We can't wait to hear from you!
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