At arenaflex, we're committed to delivering exceptional customer experiences that exceed our patients' expectations. As a dedicated Sleep Therapy Inbound Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of care and support. If you're passionate about providing outstanding customer service, have a strong work ethic, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a national leader in providing innovative medical solutions, empowering patients to manage their health and treatment at home. With a strong commitment to quality, customer care, and community involvement, we strive to make a positive impact on the lives of our patients and their families. Our team of dedicated professionals shares a common goal: to provide exceptional service, products, and support that exceed our patients' expectations.
**Overview and Responsibilities**
We're seeking a highly motivated and customer-focused Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you'll be responsible for providing exceptional customer service to our patients, ensuring accurate and timely processing of orders, and maintaining a high level of product knowledge.
**Key Responsibilities:**
* Acts as patient advocate to resolve questions or concerns
* Collects patient, source information, and inputs data into e-Intake
* Completes thorough verification for products and services
* Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
* Develops and maintains working knowledge of current products and services offered by arenaflex
* Identifies and resolves problems in a timely manner
* Makes outbound calls as needed to collect patient data
* Manages all aspects of initial intake via high volume inbound phone calls
* Processes related patient paperwork if assigned
* Processes tickets to ensure timely fulfillment of product orders
* Provides basic technical customer service assistance for CPAP equipment
* Provides education to patients and location employees on CPAP supplies
* Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
**Essential Qualifications:**
* High school diploma or GED equivalent
* One to three years of related prior work experience in a team-oriented environment
* Experience in medical field and administrative record management
* Strong customer service background
* Basic Computer and Basic Internet skills test along with a Typing test
* Valid driver's license in state of residence with a clean driving record (when applicable for the position)
**Preferred Qualifications:**
* Knowledge of billing reimbursement and insurance policies and requirements
* Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
* Knowledge of medical billing practices
* Medical terminology
* Self-motivation, organized, time-management, and deductive problem-solving skills
**Skills and Competencies:**
* Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of instructions in a variety of communication mediums
* Maintain confidentiality and practice discretion and caution when handling sensitive information
**Work Environment and Company Culture:**
As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of our dedicated team. Our company culture is built on a foundation of respect, empathy, and open communication. We're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.
**Compensation, Perks, and Benefits:**
* Competitive salary
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) plan with company match
* Generous paid time off and paid holidays
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their skills and careers. We offer a range of training programs, mentorship opportunities, and professional development resources to support your growth and success.
**How to Apply:**
If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination.