At arenaflex, we're committed to providing exceptional customer experiences that exceed our passengers' expectations. As a key member of our remote customer service team, you'll play a vital role in delivering world-class service to our valued customers. If you're passionate about travel, possess excellent communication skills, and thrive in a dynamic environment, we invite you to join our team of dedicated professionals.
**Why You'll Love This Opportunity**
As a remote customer service representative at arenaflex, you'll enjoy the flexibility of working from the comfort of your own home while contributing to our renowned customer service. You'll have the opportunity to:
* Assist passengers with reservations, inquiries, and various travel-related concerns
* Collaborate with our team to resolve issues and provide exceptional service
* Enjoy a dynamic and supportive work environment that fosters growth and development
* Take advantage of our comprehensive training program to enhance your skills and knowledge
* Work with a talented team of professionals who share your passion for delivering exceptional customer experiences
**What You'll Do**
As a remote customer service representative at arenaflex, you'll be responsible for:
* Completing statistical access and balancing features
* Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
* Assisting various departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
* Working member cases/assignments
* Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
* Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Logging, studying, and making important GL, account changes, and/or returns
* Processing Stop Pays and Check Batching
* Completing daily balancing and department closing
* Obtaining information from contributors for the timely and correct processing of international and domestic wire transfer requests
* Researching and verifying incoming and outgoing wire transfer information
* Communicating with vendors to process wire transfers
* Understanding and being familiar with outgoing and incoming wire transfer laws
* Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**What You'll Need for Success**
To excel in this role, you'll need:
* A high school degree or GED
* Intermediate Excel and Word experience
* Strong communication and interpersonal skills
* Ability to work independently and with minimum supervision
* Ability to prioritize work and meet deadlines under high-pressure situations
* Ability to maintain excellent performance and attendance
* Must pass relevant arenaflex and Credit Union pre-employment compliance exams
**Preferred Qualifications**
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires experience
**Skills, Licenses & Certifications**
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience with the software or education and hands-on use of the software
* Ability to work prolonged hours in aid of business needs
* Ability to exercise excellent customer service skills
* Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and analyze data
* Ability to effectively prioritize work and meet deadlines under high-pressure situations
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and contributors
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for interest to detail
* Ability to effectively prioritize work and meet deadlines
* Ability to maintain excellent performance and attendance
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills and knowledge. As a remote customer service representative, you'll have access to:
* Comprehensive training program to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment that fosters learning and development
* Access to industry-leading tools and technologies to enhance your productivity and efficiency
**Work Environment and Company Culture Highlights**
At arenaflex, we're proud of our inclusive and supportive work environment that values diversity, equity, and inclusion. As a remote customer service representative, you'll have the opportunity to:
* Work from the comfort of your own home with a flexible schedule
* Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
* Enjoy a comprehensive benefits package that includes health, dental, and vision insurance, as well as paid time off and holidays
* Participate in our employee recognition and reward program to recognize your hard work and dedication
**Compensation, Perks, and Benefits**
As a remote customer service representative at arenaflex, you'll receive:
* Competitive salary and benefits package
* Comprehensive training program to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment that fosters learning and development
* Access to industry-leading tools and technologies to enhance your productivity and efficiency
* Flexible schedule and remote work arrangement
* Paid time off and holidays
* Employee recognition and reward program
**How to Apply**
If you're passionate about delivering exceptional customer experiences and possess the skills and qualifications outlined above, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals at arenaflex.