Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our remote team. As a Customer Service Representative at arenaflex, you will be the face of our company, providing top-notch support to our customers and stakeholders. If you're a people person with excellent communication skills and a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the insurance industry. We're proud to be recognized as a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. Our company culture is built on the principles of winning, trust, listening, collaborative innovation, and positive teamwork. We're dedicated to the personal and professional development of our employees, promoting a healthy work-life balance and encouraging employees to grow and do their best.
**A Day in the Life of a Customer Service Representative**
As a Customer Service Representative at arenaflex, your day will be filled with exciting challenges and opportunities to make a real difference in our customers' lives. Here are some key responsibilities you'll be expected to handle:
* Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
* Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
* Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
* Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
* Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
* Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
* Exhibiting a positive, professional demeanor and tact throughout all calls
* Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.
**Requirements**
To succeed in this role, you'll need:
* High school diploma, some college preferred
* Two years of experience in a high-volume customer service setting
* Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred
* Excellent written and verbal communication skills with strong attention to detail
* Ability to thrive in a fast-paced, structured call center setting
* Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents
* Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards
* Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
* Ability to quickly adapt and learn new technologies as they are implemented in the workplace
* Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
* Regular and predictable attendance
**What We Offer**
As a valued member of our team, you can expect:
* Competitive compensation package with an annual bonus and merit increase
* Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
* 401(k) plan with company match and additional contribution for those who are eligible
* Employee Assistance Program for you and everyone in your household
* Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs
* A diverse, fun, and engaging workplace that feels like a small and close-knit community
* "You" time: paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
* Regular recognition and celebration of outstanding work and accomplishments
* Opportunities to participate in employee and volunteer activities throughout the year
**How We Take Care of Our People**
At arenaflex, we're committed to creating a culture that supports the well-being of our employees. Here are just a few ways we show our appreciation:
* We offer a comprehensive benefits package, including top-notch health, dental, and vision insurance
* We provide a competitive compensation package with an annual bonus and merit increase
* We offer a 401(k) plan with company match and additional contribution for those who are eligible
* We provide education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs to support career growth
* We offer a diverse, fun, and engaging workplace that feels like a small and close-knit community
* We provide "you" time: paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
**Join Our Team**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to become a part of our dynamic team and start your journey with arenaflex today!