**Join arenaflex, a leading provider of mission-critical services and solutions, as a Customer Service Representative and make a real impact in the lives of our clients and their customers.**
Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! As a Customer Service Representative at arenaflex, you will be the initial point of contact for inquiries from potential and existing clients, providing top-notch support and resolving issues in a timely and professional manner.
**About arenaflex**
arenaflex is a global company that delivers mission-critical services and solutions to Fortune 100 companies and over 500 governments. We pride ourselves on creating exceptional outcomes for our clients and the millions of people who count on them. Our company culture values individuality, creativity, and innovation, and we are committed to providing our associates with the tools, training, and support they need to succeed.
**The Role**
As a Customer Service Representative at arenaflex, you will be responsible for:
* Acting as the initial point of contact for inquiries from potential and existing clients related to the NJ Family Care Program
* Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately documenting enrollment requests, status changes, complaints, and grievances
* Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
To be successful in this role, you will need:
* A basic understanding of a call center environment in a customer service role and quality monitoring processes
* The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* The ability to problem solve through analysis and ongoing feedback
* The ability to achieve results through knowledge, empathy, and commitment
* The ability to work with people of diverse backgrounds
* A high school diploma or GED
* A background and drug screening
**What We Offer**
As a Customer Service Representative at arenaflex, you will enjoy:
* A competitive hourly rate of $16.00 per hour
* Paid training with equipment provided
* A full-time schedule with 40 hours per week
* Career growth opportunities
* PerkSpot – an employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
arenaflex is committed to providing a positive, employee-friendly culture where individuality is valued and creativity is encouraged. Our work environment is dynamic and fast-paced, with a focus on delivering exceptional results for our clients. We believe in the importance of work-life balance and offer flexible scheduling options to support our associates' needs.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require an accommodation to apply for or compete for employment with arenaflex, please submit your request through our website.
**Vaccination Policy**
arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Apply Now!**
Don't miss this opportunity to join arenaflex as a Customer Service Representative and make a real impact in the lives of our clients and their customers. Apply now through our website or by clicking on the link below.
We look forward to hearing from you!