At arenaflex, we're dedicated to fostering a culture of innovation, teamwork, and customer-centricity. As a leading organization in the industry, we're seeking an experienced Customer Service Representative to join our remote team. This exciting opportunity offers a competitive salary of $16-$20/hour, making it an ideal choice for individuals looking to grow their careers in a dynamic and supportive environment.
**About arenaflex**
arenaflex is a forward-thinking organization that prides itself on its commitment to excellence, innovation, and customer satisfaction. Our team is comprised of talented professionals who share a passion for delivering exceptional results and making a positive impact. As a remote Customer Service Representative, you'll be an integral part of our team, working collaboratively with colleagues to provide top-notch service to our customers.
**Job Summary**
As an Assistant Account Manager, you'll work closely with our Account Managers and Senior Account Managers to serve and interact with customers, prepare orders for production, and perform other clerical support tasks. This role requires a strong and diverse skillset, including excellent verbal and written communication skills, organizational skills, and attention to detail.
**Key Responsibilities**
* Enter orders with complete job specifications into the core business system
* Process and prepare shipping and mailing instructions
* Process and route all proofs and materials supplied by customers
* Assist with processing change orders
* Gather information for Account Manager or Senior Account Manager
* Assist in creating and maintaining customer standing instructions and profiles
* Assist with entering specifications for Estimating
* Assist with incoming phone calls and e-mails
* Answer or resolve customers' questions or concerns rather than simply taking a message for the Account Manager
* Assist in processing customer complaints
* Maintain an accurate and timely filing system of sample books/issues and master job files
* Take initiative to assist other teams when needed or low on work
* Provide desk coverage for the Account Manager and manage their duties when they are out of office
* Perform other duties as assigned, including but not limited to, miscellaneous errands, and special projects at request of Account Managers or Senior Account Managers
**Essential Qualifications**
* Minimum high school diploma or GED along with some customer service experience
* Excellent verbal and written communication skills
* Excellent organizational skills and attention to detail
* Strong analytical and problem-solving skills
* Ability to act with integrity, professionalism, and confidentiality
* Must possess a capacity and willingness to learn a variety of computer software applications, including but not limited to, order entry and job ticket systems
* Proficient with Microsoft Office Suite or related software
**Desired Skills and Abilities**
* Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience is preferred
* Familiarity with Technique Operating System
* Ability to lift 15 pounds at times
* Ability to access and navigate each department at the organization's facilities
* Minimal travel for seminars, company meetings, etc. May require occasional overnight stay
**Work Environment and Company Culture**
As a remote Customer Service Representative at arenaflex, you'll enjoy a flexible and dynamic work environment that allows you to work from the comfort of your own home. Our team is passionate about delivering exceptional results and making a positive impact, and we're committed to fostering a culture of innovation, teamwork, and customer-centricity. You'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional results.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a remote Customer Service Representative, you'll have access to a range of training and development opportunities, including:
* Ongoing training and development programs to help you improve your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive team environment
* Flexible work arrangements to support work-life balance
**Compensation, Perks, and Benefits**
As a remote Customer Service Representative at arenaflex, you'll enjoy a competitive salary of $16-$20/hour, as well as a range of benefits and perks, including:
* Competitive salary
* Flexible work arrangements
* Ongoing training and development opportunities
* Collaborative and supportive team environment
* Opportunities for career advancement and professional growth
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex.