Join the blithequark Team: Award-Winning Customer Service Excellence
At blithequark, we're passionate about creating exceptional experiences for our customers, from the moment they purchase tickets to the moment they enter the gates of their favorite event. As a leader in the ticketing industry, we've been voted "Best Customer Service" two years in a row by Newsweek. We're now seeking a skilled and empathetic Customer Service Representative to join our Expedited Resolutions Team, working nights and weekends to deliver top-notch support to our valued customers.
The Role: Your Impact on Customer Experience
As a Customer Service Representative on our Expedited Resolutions Team, you will be the primary point of contact for high-level customer inquiries via phone, chat, and email. Your expertise, empathy, and professionalism will be crucial in resolving complex issues, connecting our VIP customers to the events that excite them, and driving overall customer satisfaction.
Key Responsibilities:
- Maintain excellent customer experience through tone, empathy, confidence, and attention to detail in every interaction.
- Develop and present effective solutions to customer issues, ensuring timely and efficient resolutions.
- Update internal order notes and ensure proper procedures are followed during all customer and seller interactions.
- Stay up-to-date on company values, processes, and policies to provide accurate information and support.
- Utilize empathy and professionalism to deliver a best-in-class customer experience, driving customer loyalty and retention.
Growth and Development: Your Journey at blithequark
As a Customer Service Representative on our Expedited Resolutions Team, you'll have the opportunity to grow and develop your skills over time. Here's what you can expect in your first 30, 90, and 180 days:
30 Days:
- Complete new hire orientation and gain the resources needed to succeed.
- Learn about ticket marketplaces and how you'll contribute to delivering great experiences for fans and sellers.
- Understand the flow of buyer orders and entry-level call inquiries.
- Become familiar with company policies and processes.
- Navigate and resolve non-complex calls.
90 Days:
- Contribute to approaches, methods, and technologies that support overall business goals and drive team efficiencies.
- Maintain and build internal and external relationships to achieve progress and advance objectives.
- Exhibit a deep understanding of industry and company processes, including replacing ticket inventory and navigating escalated contacts.
180 Days:
- Apply methods to execute individual tasks that positively impact the team.
- Play an active role in continued learning to advance skill sets necessary for team goals.
- Manage highly complex, escalated, and high-value contacts without guidance.
- Become a key player on the team, running autonomously throughout day-to-day responsibilities.
What You'll Bring:
To succeed in this role, you'll need:
- Previous customer service experience in a retail or service-related industry.
- Computer proficiency, including the ability to maintain a 50+ WPM typing speed and efficiently operate basic PC/web browser functionality.
- Excellent empathy, confidence, and patience.
- Strong written communication skills with an aptitude for grammar and spelling accuracy.
- The ability to multitask in a fast-paced environment.
- Self-reliance and the ability to work with minimal supervision.
- Research skills to troubleshoot customer issues.
- Willingness to be flexible with work hours as needed.
- A genuine interest in live events, sports, and entertainment.
Work Schedule and Benefits:
Our Customer Service Representatives work a hybrid schedule, splitting their time between our office and home. The schedule for this role includes:
- The first 2 weeks of employment are Monday-Friday, 9-6 for paid training.
- Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off.
- Hours: 3:30 pm - 12:00 am.
- 3 days in the office and 2 days at home.
We offer a competitive compensation package, including:
- A base salary of $40,000 with overtime eligibility.
- Bi-annual bonuses and annual equity grants.
- Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
- Opportunities to earn additional income through bonus incentives.
- 401K Matching to help you save for your future.
Why Join blithequark?
At blithequark, we're passionate about creating exceptional experiences for our customers and providing a supportive and inclusive work environment for our team members. As a Customer Service Representative on our Expedited Resolutions Team, you'll have the opportunity to:
- See your favorite live events and performers on us!
- Work in a hybrid environment that provides the flexibility to split your time between home and our brand-new, perk-filled office space.
- Balance your personal and professional responsibilities with our flexible benefits and wellness programs.
- Earn additional income through bonus incentives and grow your skills and career over time.
Join Our Team: Apply Now!
If you're a motivated and empathetic customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With your skills and experience, you'll be able to drive customer satisfaction, connect fans to unforgettable events, and contribute to our award-winning customer service team.
Don't miss this chance to join our team and be part of a company that's passionate about delivering exceptional experiences. Apply now and start your journey at blithequark!
Apply Now