Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative – Nights and Weekends (Full Time). As a key member of our Seller Operations team, you will play a vital role in managing transactions and relationships with our valued sellers and customers, ensuring elite service across the board.
**The Opportunity:**
At blithequark, we pride ourselves on providing innovative solutions for the live event industry. As a Contact Center Representative, you will be at the forefront of delivering exceptional customer experiences, working closely with our sellers and customers to resolve order-related queries and concerns. Your expertise will be instrumental in building trust and loyalty with our valued partners, driving business growth, and exceeding customer satisfaction expectations.
**How Your Role Expectations Will Progress as a Contact Center Representative in the First 30, 90, and 180 Days:**
### 30 Days In:
* Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful.
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
### 60 Days In:
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
* Navigate order queue and determine what requires attention to provide real-time assistance.
### 90 Days In:
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
**What You'll Bring as a Contact Center Representative:**
* Outstanding communication, attention to detail, and organizational skills.
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* Interest in the live event space and an eager-to-learn attitude.
**Work Environment and Company Culture:**
At blithequark, we value a dynamic and inclusive work environment that fosters growth, collaboration, and innovation. Our hybrid model allows for a balance of in-office and remote work, ensuring flexibility and work-life balance. Our Coppell, TX office is a hub of activity, with a team of passionate professionals working together to drive business success.
**Compensation, Perks, and Benefits:**
* $40,000 base salary with overtime eligibility
* Bi-annual bonuses
* Annual equity grant
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Opportunities for professional growth and development
**Work Schedule:**
* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
* Hybrid model, not fully remote. 3 days in-office and 2 days at home.
* Hours:
+ 2:30pm-11:00pm, with Monday and Tuesday off.
+ 3:30pm-12:00am, with Wednesday and Thursday off.
+ 1:30pm-10:00pm, with Monday and Tuesday off.
**Why Join blithequark?**
At blithequark, we're committed to creating a workplace that's both challenging and rewarding. As a Contact Center Representative, you'll have the opportunity to:
* Develop your skills and expertise in a fast-paced and dynamic environment
* Work with a talented team of professionals who share your passion for delivering exceptional customer experiences
* Contribute to the growth and success of a leading company in the live event industry
* Enjoy a comprehensive benefits package and competitive compensation
* Pursue opportunities for professional growth and development
**Ready to Join the blithequark Team?**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Service Representative – Nights and Weekends (Full Time) role at blithequark. Join our team of passionate professionals and be part of a dynamic and inclusive work environment that fosters growth, collaboration, and innovation.
Apply now and take the first step towards a rewarding career at blithequark!
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