Are you ready to embark on a new journey with a dynamic and innovative company like arenaflex? As a seasoned customer service representative, you will play a vital role in the Payments and Digital Strategy team, ensuring seamless transactions and exceptional customer experiences. If you're passionate about delivering top-notch service, navigating complex financial systems, and growing with a forward-thinking organization, this is the perfect opportunity for you.
**About arenaflex**
arenaflex is a leading global company that's revolutionizing the way people interact with technology and each other. With a rich history of innovation and a commitment to excellence, we're shaping the future of payments and digital strategy. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional results and making a lasting impact.
**Job Responsibilities**
As an Experienced Customer Service Representative, you will be responsible for:
* Completing daily tasks related to check processing, object processing, direct deposits, and budget transfers at arenaflex Credit Union
* Coordinating return items with vendors, the Federal Reserve Bank, and other institutions
* Assisting other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
* Working member cases/assignments and following guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
* Processing mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Logging, reviewing, and making necessary GL, account changes, and/or returns
* Processing Stop Pays and Check Batching
* Completing daily balancing and department closing
* Obtaining information from members for the timely and accurate processing of international and domestic wire transfer requests
* Researching and verifying incoming and outgoing wire transfer information
* Communicating with vendors to process wire transfers
* Understanding and being familiar with outgoing and incoming wire transfer laws
* Depositing check returns, reviewing member check returns on draft changes, processing member checks, affirming members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**Essential Qualifications**
To succeed in this role, you will need:
* High school degree or equivalent
* Intermediate Excel and Word experience
* Ability to work prolonged hours in support of business needs
* Excellent customer service skills
* Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet deadlines under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and members
* Ability to work independently and with minimal supervision
* Ability to self-motivate with strong employer skills and ability for attention to detail
* Ability to effectively prioritize work and meet deadlines
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires experience
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) with hands-on experience or education
**Skills and Competencies**
To excel in this role, you will need to possess:
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a team environment and build strong relationships with colleagues and members
* Strong attention to detail and ability to maintain accuracy and precision
* Ability to adapt to changing priorities and deadlines
* Strong organizational and time management skills
* Ability to maintain confidentiality and handle sensitive information
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills. As an Experienced Customer Service Representative, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Mentorship and coaching from experienced colleagues
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional results and making a lasting impact. We're committed to creating a work environment that's inclusive, supportive, and empowering.
**Compensation, Perks, and Benefits**
As an Experienced Customer Service Representative, you'll enjoy:
* Competitive salary range of $22-35/hour
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) program with company matching
* Employee Assistance Program
* Discounts on hotels, cars, cruises, and other travel-related expenses
* Opportunities for professional growth and development
* A dynamic and supportive work environment that encourages collaboration and innovation
**Conclusion**
If you're a seasoned customer service representative with a passion for delivering exceptional results and growing with a forward-thinking organization, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and embark on a new journey of growth, innovation, and success.