Experienced Customer Service Representative for Maternity Cover – Italian Office – Delivering Exceptional Support in a Fast-Growing International Environment

Introduction to blithequark

At blithequark, we embody the values of innovation, teamwork, and initiative. As a well-established and rapidly growing international company, we are dedicated to making a meaningful impact and saving lives every day. Our dynamic team is now seeking a highly motivated Customer Service Representative to join our Italian office for a maternity cover position. This role presents an exciting opportunity to provide front-line support for customer inquiries and play a pivotal role in supporting sales operations.

About the Role

This position is being filled in accordance with Italian Law 68/99 (CategorieProtette), and we strongly encourage individuals with disabilities to apply and become part of our team. As a Customer Service Representative at blithequark, you will be responsible for delivering exceptional support to our customers, ensuring their needs are met with efficiency, accuracy, and a customer-centric approach. You will utilize our company systems and processes, including SAP, to manage sales orders, process returns, and maintain strong relationships with our customers.

Main Responsibilities

• Respond to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach
• Utilize company systems and processes (SAP) to enter sales orders, contovisione orders, and consignment replacements – ensuring inventory availability and setting up customized defaults tailored to each customer’s needs
• Process Returned Merchandise Authorizations (RMAs) in alignment with company procedures, prioritizing timely and transparent communication
• Register, track, and follow up on customer complaints, acting as a reliable partner in finding solutions
• Build and maintain strong, trust-based customer relationships through excellent service and proactive support
• Manage the Travel Stock program, ensuring full compliance with the Quality System and seamless coordination across teams
• Maintain and update customer databases with care and precision, supporting data integrity and process efficiency

What We Offer

At blithequark, we are committed to supporting the well-being and growth of our employees. As a valued member of our team, you can expect to enjoy a range of benefits, including:

• Annual fitness subsidy to support your healthy lifestyle
• Comprehensive Employee Assistance Program, providing guidance and support in times of need
• Two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement
• Paid time off on December 24th and 31st, in addition to your regular vacation days
• Up to €1,000 annually in Edenred/Welfare vouchers, funded by the company, to use at a variety of retailers
• €8 meal voucher for every working day, ensuring you stay energized throughout the day
• A diverse, open-minded, and supportive team that encourages personal and professional growth
• Employee Stock Purchase Program with 15% cashback on your investments
• Comprehensive accident insurance during all business trips

What We're Looking For

To be successful in this role, you will need to possess a combination of education, experience, and skills, including:

• Bachelor’s degree in Business, Marketing, or a related field preferred – an equivalent combination of education and relevant experience will also be considered
• Minimum of 2 years’ experience in Customer Service, Sales, or another customer-focused role
• Strong oral and written communication skills, with the ability to build positive customer relationships, especially over the phone
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with SAP or other ERP systems
• Advanced written and spoken English

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. Our goal is to help you build a successful and fulfilling career, and we are dedicated to providing the support and resources you need to achieve your goals.

Work Environment and Company Culture

Our Italian office is a dynamic and supportive environment, where you will be working alongside a diverse team of professionals who are passionate about delivering exceptional customer service. We value collaboration, innovation, and teamwork, and we are committed to creating a work environment that is inclusive, respectful, and empowering. At blithequark, you will be part of a global team that is dedicated to making a meaningful impact and saving lives every day.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your CV in English, and we will be in touch to discuss your application. At blithequark, we value diversity and inclusion, and we welcome applications from candidates of all backgrounds and perspectives.

Conclusion

Joining blithequark as a Customer Service Representative is a great opportunity to be part of a fast-growing international company that is dedicated to making a meaningful impact. With a range of benefits, a supportive work environment, and opportunities for growth and development, we believe that this role has the potential to be a rewarding and fulfilling career move. If you are passionate about delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity.

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