At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty by providing top-notch support and solutions to our valued customers. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're committed to providing our customers with the best products, services, and solutions to help them succeed. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity, and we're always looking for talented individuals who share our values.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide solutions
* Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and Google Suite
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with customer relationship management (CRM) software and other technology platforms
* Knowledge of shipping, industrial, and packaging materials
* Bilingual or multilingual skills
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**Work Environment and Company Culture**
* arenaflex is a drug-free workplace
* EEO/AA Employer/Vet/Disabled
* We're committed to creating a diverse and inclusive work environment that values and respects all employees
* We offer a range of training and development opportunities to help you grow and succeed in your career
* We're passionate about giving back to our communities and supporting local charities and initiatives
**Compensation and Perks**
* Pay from $25 to $27 per hour with significant growth and earning potential!
* Overtime pay and bonuses for meeting or exceeding performance targets
* Comprehensive benefits package, including health insurance, 401(k), and paid time off
* Employee discounts on arenaflex products and services
* Opportunities for career advancement and professional growth
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team of dedicated professionals and help us continue to grow and succeed as a leading distributor of shipping, industrial, and packaging materials.