At arenaflex, we're on a mission to revolutionize the way we connect people and unite the industry. As a global organization operating in hundreds of locations around the world, we have a unique responsibility to uplift and offer opportunities in the places where we work, stay, and fly. Our careers encompass competitive advantages packages aimed at keeping you happy, healthy, and well-traveled. From employee-run "business useful resource organization" groups to international-class benefits, 401k, and privileges like the area-to-be-had travel, arenaflex is a one-of-a-kind place to work.
**Join Our Team and Take Your Career to New Heights**
We're seeking an experienced Customer Service Representative to join our team at arenaflex. As the face of our customer, you'll be interacting with our domestic and international clients in our lobbies and at gates, supporting them with ticketing, and luggage, greeting clients as they start and end their journey, and doing it with a smile. You'll offer a pleasant, professional, assured, and insightful career to help resolve customer travel troubles and make their journey memorable.
**Key Responsibilities:**
* Interacting with customers in a kind and beneficial manner is key to crafting memorable experiences and building customer loyalty and retention
* Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we've inconvenienced a customer
* Working every day with a safety mentality by ensuring we maintain ourselves and each other to the highest standards
* Navigating challenges through being steady but adaptable, retaining composure, and coping with issues while not taking customer frustration into view
* Running collaboratively with others, assisting your colleagues, and supporting them achieve success with new processes and technologies
**Qualifications:**
* High school diploma, GED, or equivalent
* Minimum of 18 years old
* Comfortable working with computers, mobile devices, and new technologies
* Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage
* Potential to acquire a SIDA badge and meet airport requirements for badging
* Legally eligible to work in the United States without sponsorship
* Potential to meet the company's attendance requirements and uniform and appearance standards
**Essential Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and conflict resolution skills
* Ability to work collaboratively with others and support team members
* Strong attention to detail and ability to maintain accuracy
* Ability to adapt to changing situations and priorities
* Strong customer service skills and ability to provide a positive experience for customers
**Career Growth Opportunities and Learning Benefits:**
* Opportunities for overtime and the ability to trade shifts to work a flexible schedule
* Phenomenal benefits, including 401(k), pension plan, health insurance, and a employee assistance plan for you and your family
* Build your career: the opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation
* Up to $27.00 / hour: seniority-based pay raises with extra compensation for shift differential and beyond regular time
**Work Environment and Company Culture Highlights:**
* Fly United for free - domestic and international - and bring your friends and family too!
* Opportunities for professional growth and development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Opportunities for advancement and career growth
**Compensation, Perks, and Benefits:**
* Competitive salary: up to $27.00 / hour
* Seniority-based pay raises with extra compensation for shift differential and beyond regular time
* Phenomenal benefits, including 401(k), pension plan, health insurance, and a employee assistance plan for you and your family
* Opportunities for overtime and the ability to trade shifts to work a flexible schedule
* Fly United for free - domestic and international - and bring your friends and family too!
**How to Apply:**
If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story.