Join arenaflex, a leading industrial technology company, in our Stow, OH location, and be part of a dynamic team that provides exceptional customer service to our franchised distributors, District Managers, Regional Managers, and commercial customers. As a Customer Service Representative, you will play a critical role in supporting our customers by providing accurate product information, pricing, and product availability. If you have a passion for delivering top-notch customer service, are eager to learn, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a global industrial technology company that unites critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. With a culture of continuous improvement built upon the foundation of the arenaflex Business System, we empower our employees to grow and develop in a supportive and inclusive environment. Our company values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
**Job Summary**
As a Customer Service Representative, you will be responsible for providing exceptional customer service to our franchised distributors, District Managers, Regional Managers, and commercial customers. You will assist customers with automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. You will also handle inbound calls, provide technical support, and input orders utilizing internal ordering software systems.
**Key Responsibilities**
* Assist customers with automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering
* Handle all inbound calls from internal and external sources, including giving price and availability, part numbers, application assistance, troubleshooting, and basic credits
* Provide technical support concerning information and specifications for products provided in our arenaflex catalog and catalogs of our other suppliers
* Input orders utilizing internal ordering software systems
* Engage closely with the Customer Service team to resolve open questions
* Work cross-functionally with subject matter experts to resolve open questions
* Other responsibilities as assigned
**Essential Qualifications**
* High school diploma or GED equivalent
* 1+ years of call center experience or equivalent experience in dealing with customers
* On the job experience in working with general automotive mechanics a plus
* ASE certification, automotive experience, tool experience, or related trade school degree a plus
**Preferred Qualifications**
* Experience working in a fast-paced customer service environment
* Knowledge of automotive tools and equipment
* Strong communication and problem-solving skills
* Ability to work independently and as part of a team
* Basic computer skills and proficiency in software applications
**Required Competencies**
* Basic use of PC and keyboard
* Effective verbal and written communication skills
* Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
* Ability to empathize with customer concerns while maintaining a professional demeanor
* Ability to learn quickly on the job
* Ability to multi-task in a fast-paced office environment
* Ability to answer calls as a primary function of the position
**Benefits**
* Competitive earning potential: $17/hour + $300 hiring bonus + annual company bonus/gainshare
* Immediate company benefits (medical, dental, vision, life, etc.)
* 401k with company match
* 401k defined contribution after 1 year of service
* High level of employee engagement
* Walking path and gym equipment onsite
* Food trucks on site during the summer
* Dress for your day – every day casual/jeans
* Employee discounts
* 15 days vacation + 4 floating holidays + 8 paid holidays
* Paid maternity & paternity leave
* Tuition reimbursement
* Student loan payment assistance
* Hybrid work environment (2 days remote)
* Annual Day of Caring for employees to volunteer
* Discounts on tools
* Annual team building events
**Work Environment**
* Work from home job with a flexible schedule (10:00 AM – 6:30 PM weekdays only)
* Collaborative and dynamic team environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you!