Join arenaflex, a leading healthcare company, as a Customer Service Representative in Linthicum, MD. As a key member of our team, you will play a vital role in delivering exceptional customer experiences to our members and providers. With a strong focus on customer satisfaction, you will be empowered to make a meaningful impact in the lives of those we serve.
**About arenaflex**
arenaflex is a dynamic and innovative healthcare company that is committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to make healthcare more personal, convenient, and affordable. With a strong brand and a clear purpose, we are dedicated to creating a culture that is guided by our Heart At Work Behaviors.
**Position Summary**
As a Customer Service Representative, you will be responsible for providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound, and strong customer skills are required to be successful in this role.
**Key Responsibilities**
- Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
- Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
- Company provides equipment and training.
- Must commute to the office in Linthicum, MD when unable to work from home due to prolonged technical problems.
- Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals.
- Must be able to work from home and prove to be self-sufficient.
**Essential Qualifications**
- High school diploma or equivalent GED.
- Ability to communicate effectively with members and providers orally and in written form.
- Ability to meet performance standards, attendance requirements, and call quality goals.
- Must be able to work from home and prove to be self-sufficient.
**Preferred Qualifications**
- Experience with working remotely in a call center setting.
- Experienced with Medicaid and Medicare.
**Skills and Competencies**
- Strong customer service skills with a focus on delivering exceptional customer experiences.
- Ability to communicate effectively with members and providers orally and in written form.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong problem-solving skills with a focus on resolving customer issues.
- Ability to work independently and as part of a team.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs to help you achieve your career goals. Our training programs include:
- Comprehensive onboarding program to ensure a smooth transition into your new role.
- Ongoing training and development programs to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company that is committed to creating a culture that is guided by our Heart At Work Behaviors. Our company culture is built on the following values:
- Respect: We treat each other with respect and dignity.
- Integrity: We act with integrity and honesty in all our interactions.
- Accountability: We take ownership of our actions and decisions.
- Collaboration: We work together as a team to achieve our goals.
- Innovation: We encourage creativity and innovation in all aspects of our business.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and a range of benefits to support your physical, emotional, and financial well-being. Our benefits include:
- Competitive salary.
- Comprehensive medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Employee Stock Purchase Plan.
- Fully-paid term life insurance plan.
- Short-term and long-term disability benefits.
- Paid Time Off ("PTO") or vacation pay.
- Paid holidays throughout the calendar year.
- Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and company policies.
**How to Apply**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
**Application Deadline**
We anticipate the application window for this opening will close on: 12/20/2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.