At arenaflex, we're on a mission to revolutionize the way we serve our customers and dealers in the RV industry. As a Customer Service Parts Advisor, you'll be the face of arenaflex, providing exceptional support and expertise to our valued customers and partners. If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and are eager to learn and grow with a dynamic company, we want to hear from you!
**About arenaflex**
arenaflex is a leading manufacturer of high-quality RVs, committed to innovation, quality, and customer satisfaction. Our team is dedicated to creating exceptional products and experiences that exceed our customers' expectations. As a Customer Service Parts Advisor, you'll be an integral part of our customer-facing team, working closely with dealers, customers, and internal stakeholders to ensure seamless support and service.
**Key Responsibilities**
As a Customer Service Parts Advisor, your primary responsibilities will include:
* Serving as the main point of contact for all parts-related issues from dealers and retail customers, responding and addressing inquiries with professionalism and expertise.
* Researching engineering drawings, charts, bill of materials, work orders, and network documents to provide accurate and timely information.
* Assisting dealers with part number research, price quotes, shipping options, part availability, status of existing orders, and change orders.
* Researching and creating special make item part numbers, descriptions, and build lists.
* Processing special order requirements for recalls, technical bulletins, product improvements, and warranty no-charge orders.
* Verifying accuracy and completeness of information on parts orders, demonstrating a broad understanding of all products for each brand.
* Communicating internally and externally to convey information regarding parts availability and status.
**Experience and Knowledge**
To succeed in this role, you'll need:
* Customer-facing experience, preferably in a high-volume call center environment.
* Prior experience in manufacturing, preferably with knowledge of RV construction, processes, parts, and warranties, Lemon Laws, and recalls.
* Strong communication and problem-solving skills, with the ability to mediate escalated issues and upset customers.
* Proficient in Microsoft Office software, including AX.
* Ability to learn, grow, and adapt to an ever-changing product environment.
**Necessary Skills and Abilities**
To excel in this role, you'll need:
* Strong organizational skills, with the ability to prioritize multiple tasks efficiently while maintaining a positive attitude.
* Ability to assess problem situations and respond appropriately in a professional manner.
* Strong communication skills, with the ability to communicate effectively with internal and external stakeholders.
* Proficiency in Microsoft Office software, including AX.
* Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.
**Work Requirements**
As a Customer Service Parts Advisor, you'll work in an office setting, approximately 95% of the day, with the following requirements:
* Sitting, standing, and working in front of a computer monitor.
* Communicating with others, using hands and fingers to operate a phone, keyboard, and other office tools and equipment.
* Reaching with hands and arms.
* Complying with all safety procedures and protocols.
* Working a full-time schedule, with some flexibility in hours and days worked (including Saturdays, as needed).
**Benefits and Perks**
As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:
* (2) Medical Insurance plan options, HSAs, and FSAs.
* Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only).
* Dental Insurance.
* Vision insurance.
* Disability and Life Insurance.
* 401k plan with an annual discretionary match.
* Wellness Benefits.
* On-site Fitness Center access (IN only).
* Health Clinic for employee use (IN only).
* Employee Assistance Program (EAP) Benefits.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our dynamic team as a Customer Service Parts Advisor.