**Join arenaflex, a leading innovator in the healthcare industry, as we continue to revolutionize the way people experience healthcare. Our mission is to empower individuals to take control of their health, and we're seeking a highly skilled and compassionate Customer Service Consultant to join our Aetna Answer Team.**
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that is dedicated to transforming the culture of healthcare delivery. We believe that healthcare should be personal, convenient, and affordable for all individuals, and we're committed to making this vision a reality. Our team is passionate about delivering exceptional customer service and creating a positive impact on the lives of our clients.
**Job Summary**
As a Customer Service Consultant for the Aetna Answer Team at arenaflex, you will play a vital role in providing high-quality service to our clients. You will serve as a primary point of contact for clients, responding to a variety of service requests and issues, including enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. Your primary responsibility will be to deliver first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on initial client communication.
**Responsibilities**
* Respond to client service requests and issues in a call center environment, utilizing your exceptional customer service skills to provide a positive experience for clients.
* Deliver first-call resolution for 90-95% of inquiries, demonstrating your ability to accurately identify, research, and resolve issues based on initial client communication.
* Provide support for enrollment and billing inquiries, commissions, technical support, and group administration, utilizing your problem-solving skills to address and resolve client concerns effectively.
* Demonstrate exceptional customer service skills in all interactions with clients, ensuring that their needs are met and exceeded.
* Utilize problem-solving skills to address and resolve client concerns effectively, providing a positive experience for clients and enhancing the overall client experience.
* Develop technical acumen to aid in resolving more complex issues that may arise, ensuring that clients receive the support they need to navigate their healthcare needs.
**Requirements**
* High School Diploma or GED equivalent required.
* Prior call center experience is required, with a proven track record of delivering exceptional customer service and resolving client concerns effectively.
* Experience in process improvement and root-cause analysis methodologies is preferred, demonstrating your ability to analyze and resolve complex issues.
* Capability to develop technical acumen is necessary, ensuring that you can effectively resolve more complex issues that may arise.
* Strong client-facing orientation is essential, demonstrating your ability to provide a positive experience for clients.
* Demonstrated exceptional customer service skills are required, with a proven track record of delivering high-quality service to clients.
* Demonstrated problem-solving skills are necessary, ensuring that you can effectively address and resolve client concerns.
**Nice-to-Haves**
* Experience working in a fast-paced call center environment, with a proven track record of delivering exceptional customer service and resolving client concerns effectively.
* Experience working with Aetna or other healthcare-related products and services.
* Certification in customer service or a related field, demonstrating your commitment to delivering exceptional service to clients.
**Benefits**
* Medical insurance coverage
* Dental insurance coverage
* Vision insurance coverage
* 401(k) retirement savings plan
* Employee Stock Purchase Plan
* Fully-paid term life insurance
* Short-term and long-term disability benefits
* Well-being programs
* Education assistance
* Free development courses
* CVS store discount
* Discount programs with participating partners
* Paid Time Off (PTO)
* Paid holidays throughout the calendar year
**Why Join arenaflex?**
* Opportunity to work with a leading innovator in the healthcare industry
* Chance to make a positive impact on the lives of individuals seeking assistance with their healthcare needs
* Collaborative and dynamic work environment
* Opportunities for career growth and development
* Comprehensive benefits package
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!