Experienced Customer Service and Seller Operations Associate for Nights and Weekends - Full Time Position in the Live Event Industry

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences in the live event industry. As a leader in our field, we strive to provide our customers and sellers with top-notch service, ensuring that every interaction with our platform is seamless and enjoyable. Our team is dedicated to fostering a culture of excellence, innovation, and collaboration, and we are now seeking an experienced Customer Service and Seller Operations Associate to join our ranks.

The Opportunity

As a Customer Service and Seller Operations Associate at blithequark, you will play a vital role in managing transactions and relationships with our valued sellers and customers who have placed orders through our exchange. Your primary responsibility will be to provide elite service to both our sellers and customers, responding to a broad range of event and order-related questions via phone and email. You will be the face of our company, and your exceptional communication skills, attention to detail, and problem-solving abilities will be essential in ensuring that our customers and sellers receive the best possible experience.

Role Expectations and Progression

As you grow and develop in your role, your expectations will evolve over the first 30, 90, and 180 days. Here's a breakdown of what you can expect:

• 30 days in:
  • Complete new hire orientation, gaining knowledge and resources about how blithequark operates and the live event industry.
  • Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
  • Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
• 60 days in:
  • Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
  • Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
  • Navigate order queue and determine what requires attention to provide real-time assistance.
• 90 days in:
  • Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
  • Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring to the Role

To be successful as a Customer Service and Seller Operations Associate at blithequark, you'll need to bring the following skills and qualities:

• Outstanding communication, attention to detail, and organizational skills.
• A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in the live event space and an eager-to-learn attitude.

Essential and Preferred Qualifications

In addition to the skills and qualities mentioned above, we're looking for candidates who:

• Have a high school diploma or equivalent required; associate's or bachelor's degree preferred.
• Have 1-2 years of customer service experience, preferably in a fast-paced environment.
• Are available to work a hybrid schedule, with 3 days in the office and 2 days at home.
• Are able to work nights and weekends, with hours ranging from 1:30pm-10:00pm.

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficiency in Microsoft Office and ability to learn new software systems.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service and Seller Operations Associate, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A collaborative and supportive work environment that encourages innovation and creativity.

Work Environment and Company Culture

Our office is located in Coppell, TX, and we offer a hybrid work model that allows you to work from home 2 days a week. Our company culture is built on the values of excellence, innovation, and collaboration, and we're looking for team members who share these values. We offer a range of perks and benefits, including:

• A competitive base salary of $40,000, with overtime eligibility and bi-annual bonuses.
• An annual equity grant to recognize your contributions to the company's success.
• A comprehensive benefits package, including health, dental, and vision insurance.

Conclusion

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role in the live event industry, we encourage you to apply for our Customer Service and Seller Operations Associate position. At blithequark, we're committed to helping our employees grow and develop in their careers, and we offer a range of perks and benefits to recognize your contributions to our success. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark family!

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