Join the blithequark Family and Embark on a Journey of Professional Growth
Are you ready to explore a world of possibilities, both at work and during your downtime? At blithequark, we believe in fostering an environment where you can grow your skills, develop your expertise, and become the best version of yourself. As you embark on this new journey with us, you'll tackle challenges with flexibility and ease, acquiring new skills and advancing your career while having a great time. Enhance both your personal and work life and jumpstart your future with blithequark!
Why You'll Love This Role
As a Customer Service Specialist at blithequark, you'll interact with clients in a considerate, professional, friendly, and expert manner. This role is not just about providing customer service; it's about being an integral part of our team and contributing to the success of our organization.
Key Responsibilities
- Issue, reissue, and discount traveler tickets
- Book, ticket, and confirm flight reservations
- Rebook travelers on oversold flights and during irregular operations
- Perform traveler check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
- Issue vouchers as well as direction with contractors for traveler accommodations, meals, and transportation; coordinate refuel and refresh
- Perform traveler boarding, including ticket lift and ticket lift/check
- Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and gate line models
- Work jetways/bridges for purposes of boarding and deplaning travelers
- Make boarding and departure gate announcements
- Deliver domestic/international flight documents
- Perform traveler administration flight close-out procedures
- Accept, check, and tag travelers' baggage at destination stations, full-service ticket counters, and premium ticket counters
- Maintain schedule of flight boarding process
- Perform customer care hands-on training
- Process and complete credit card baggage transactions at stands in the ticket counter area and activation stations
- Assist travelers with self-service stand registration and booth baggage handling at ticket counters
- Line queues at ticket counter stands and ticket counters
- Clear/confirm international documents at booth in the ticket counter area and activation stations
- Accept and activate travelers' self-labeled bags at activation stations
- Assist clients requiring special assistance or in-station; assist boarding, deplaning, and transporting non-mobile travelers, special assistance travelers, or unaccompanied minors
- Perform customer assistance work related to handling codeshare flights and contractor/ground handling arrangements or agreements
- Have regular and predictable attendance on-site, including fulfilling any mandatory overtime requirements
- Respond and assist during security and/or emergency circumstances
- Provide connecting travelers gate information
- Provide quality customer service in a professional manner and in accordance with blithequark's guidelines
- Adhere to company policies, procedures, and performance standards
- Complete job-related stages of training
- Comply with regulations (e.g., DOT, FAA, TSA)
- Utilize various internal resources/systems including during customer interactions
- Wear uniform as required by company policy
Essential Qualifications
To succeed in this role, you'll need:
- A Bachelor's degree
- Bilingual language abilities (in certain locations)
- A valid driver's license (as required by local authorities)
- The ability to satisfy FAA criminal history background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- The ability to obtain proper airport authority and/or US Customs security identifications, if applicable
- Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
- Authorization to work in the U.S.
Preferred Qualifications
While not mandatory, the following qualifications can enhance your candidacy:
- Working knowledge of Sabre or other Traveler Administration Systems
- Previous face-to-face Customer service experience
- Experience working in a high-speed environment
What You'll Get
At blithequark, we offer a comprehensive benefits package to help you thrive:
- Medical Benefits: On your first day, you'll have access to your health, dental, prescription, and vision benefits. We also offer virtual doctor visits, flexible spending accounts, and more.
- Wellness Programs: Our wellness programs provide you with the tools, resources, and support you need to be your best self.
- 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travels, and more.
Career Growth and Development
At blithequark, we're committed to your professional growth and development. With opportunities for advancement and a culture that encourages learning and innovation, you'll be able to take your career to new heights.
Work Environment and Culture
Our work environment is centered around inclusion and diversity. With 20+ Employee Business Resource Groups, we're dedicated to connecting our employees to our customers, suppliers, communities, and stakeholders. We strive to create an inclusive workplace that addresses and exceeds the needs of our diverse world.
Join blithequark and Make a Difference
Are you ready to feel a deep sense of satisfaction and fulfillment as you contribute to keeping the world's largest carrier running smoothly as we care for people on life's journey? Apply now to join the blithequark family and start your journey towards a rewarding career.
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