At arenaflex, we're revolutionizing the financial industry by making personal loans accessible and transparent. Our mission is to empower individuals to take control of their finances, and we're looking for a talented Customer Onboarding Specialist to join our team. As a key member of our customer-facing team, you'll play a crucial role in expediting the final stages of customer loan applications, ensuring a seamless and personalized experience for our customers.
**About arenaflex**
arenaflex is a cutting-edge financial services company that's dedicated to simplifying the financial journey for our customers. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances.
**Our Culture**
At arenaflex, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact. We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged.
**The Role**
As a Customer Onboarding Specialist, you'll be responsible for expediting the final stages of customer loan applications, including:
* Conducting timely and accurate review of loan stipulations to ensure funding time meets or exceeds expectations and service level standards
* Recognizing and effectively communicating consumer loan products with customers to help them make informed decisions regarding their loan options
* Engaging with our customers using proper phone etiquette as a front-line team member, making a positive lasting first impression of arenaflex
* Developing an in-depth understanding of the arenaflex verification process
* Identifying opportunities to increase verification process efficiencies
* Verification responsibilities may include validating identity, address, and social security number; employment, auto insurance, vehicle value, lien and title verification; analyzing proof of income; reviewing loan documents for accuracy and completeness
* Identifying, investigating, and/or escalating potential fraud risks
* Providing exceptional service through daily interactions with both internal and external customers
* Maintaining thorough knowledge of arenaflex policies and procedures, as well as state and federal laws
* Performing all other duties as assigned by management
**Essential Qualifications**
* High School Diploma or GED equivalent
* Two or more years of funding, loan verification, or underwriting experience
* Bilingual (English/Spanish) desirable
* Excellent communication and customer service skills
* Service orientation
* Demonstrated ability to work independently and in team settings
* Ability to problem solve and identify opportunities for customer success
**Preferred Qualifications**
* Experience in the financial services industry
* Knowledge of loan verification processes and procedures
* Familiarity with customer relationship management (CRM) software
* Experience with data analysis and reporting
**Work Environment and Culture**
This position is fully remote, allowing you to work from anywhere that suits you best! While you'll primarily work from home, you are always welcome to visit our office in Irving, TX, whenever you choose. We encourage our remote team members to stay connected through regular virtual meetings and team events. All team members must reside in one of our approved locations by their start date, ensuring you remain part of our collaborative community.
**Compensation and Benefits**
* Salary range: $20-$24, depending on relevant experience
* Eligible for a variable annual bonus based on both company and individual performance
* Comprehensive medical, dental, and vision coverage
* Contributions to a Health Savings Account (HSA)
* Access to an Employee Assistance Program (EAP) to support your mental health and overall well-being
* 401(k) program with a Safe Harbor Match (100% of the first 3% and 50% of the next 2%)
* Accrued time off, company holidays, sick time, and 3 floating holidays
* 12-week Paid Parental Leave
* Market-driven salary and bonus opportunities
* Robust tech package designed to help you deliver your best every day
**Our Core Values**
At arenaflex, we're guided by five core values that drive our mission and culture:
* **Pursue Excellence**: We strive for the highest quality, ensuring our tools and services truly aid in our customers' success.
* **Make a Meaningful Impact**: We focus on delivering outcomes that genuinely improve financial well-being.
* **Commit to Innovation**: Our innovative approach keeps us at the forefront of providing effective financial tools.
* **Champion the Customer**: We prioritize our customers' financial goals, tailoring our tools to meet their unique needs.
* **Collaborate with Purpose**: Our teamwork drives us to develop superior solutions that empower customers.
* **Lead with Kindness**: Respect and empathy are central to our operations, creating a supportive environment for success.
**Equal Employment Opportunity Employer**
At arenaflex, we're dedicated to fostering an inclusive community where every individual is valued. We're an Equal Employment Opportunity employer—ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
If you're passionate about simplifying financial journeys and empowering individuals to take control of their finances, we encourage you to apply for this exciting opportunity to join our team at arenaflex.