Job Summary
blithequark is seeking a highly skilled and customer-focused Customer Experience Administrator to join our team on a part-time, fully remote basis. As the primary point of contact for our customers, you will be responsible for ensuring the highest standards of service and providing an exceptional experience from the initial interaction through to job completion. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding role, we encourage you to apply.
About blithequark
blithequark is a leading provider of home repair and maintenance services, dedicated to being the first call for homeowners in need of reliable and trustworthy solutions. Our team is built on a foundation of exceptional customer service, and we are committed to delivering outstanding experiences that exceed our customers' expectations. We are a dynamic and growing organization that values innovation, teamwork, and customer satisfaction.
Key Responsibilities
- Managing Customer Interactions: Accept inbound customer calls, leads, and return customer messages within 24 hours, ensuring prompt and effective communication.
- Scheduling and Coordination: Prepare and approve job proposals, follow up for scheduling after deposit receipt, and manage daily scheduling of Home Techs to ensure efficient operations.
- Customer Communication: Communicate with customers regarding scheduling and job updates, providing timely and accurate information to ensure a smooth experience.
- Social Media and Website Management: Update social media and company website with referral statements and job photos, showcasing our work and building our online presence.
- Follow-up and Referrals: Call back completed jobs for service updates and referrals, encouraging customers to share their experiences and provide feedback.
- Administrative Tasks: Close out jobs in operational/accounting systems, send automated invoices after completion, and maintain accurate records.
Essential Qualifications
- Telephone Customer Service Experience: A minimum of 1-2 years of experience in a customer-facing role, preferably in a similar industry.
- Pleasant Speaking Voice: A friendly and approachable tone, with excellent verbal communication skills.
- Technical Requirements: A home computer with a microphone headset and high-speed internet access, ensuring reliable connectivity and communication.
- Background Check: Ability to pass a background check, ensuring a secure and trustworthy work environment.
- Customer Focus: A genuine desire to work with the public, provide exceptional service, and exceed customer expectations.
Preferred Qualifications
- Experience with Scheduling Software: Familiarity with scheduling tools like HouseCallPro and/or Workiz, or similar software.
- Data Entry and Management: Experience with data entry, lead tracking, and database management.
- Time Management and Organization: Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
Main Objectives
As a Customer Experience Administrator at blithequark, your primary objectives will be:
- Leave a Great Impression: Ensure that customers feel positive and helped throughout their interaction with our organization.
- Live Answer Phone Throughout Shift: Respond to customer calls in a timely and professional manner, striving to smile when talking on the phone.
- Live Respond & Return Emails Throughout Shift: Respond to emails and messages in a timely and efficient manner.
- Respond to All Voicemails in Que: Return voicemails within 24 hours, ensuring that customers receive a prompt response.
- Respond to All Emails in Que: Respond to emails in a timely and efficient manner, ensuring that customers receive a prompt response.
- Log all Data Into Lead Tracker Database: Accurately log data into our lead tracking database, ensuring that customer interactions are recorded and tracked.
- Log all Data and Schedules on HouseCallPro and/or Workiz: Accurately log data and schedules into our scheduling software, ensuring that customer interactions and job schedules are up-to-date.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As a Customer Experience Administrator, you will have opportunities to:
- Develop Your Skills: Enhance your customer service, communication, and technical skills through ongoing training and development.
- Advance Your Career: Take on new challenges and responsibilities, with opportunities for career advancement and growth.
- Collaborate with a Dynamic Team: Work with a team of dedicated and passionate professionals who share your commitment to exceptional customer service.
Work Environment and Company Culture
At blithequark, we pride ourselves on a dynamic and supportive work environment that values:
- Remote Work: We offer flexible remote work arrangements, allowing you to work from the comfort of your own home.
- Collaborative Culture: We foster a culture of collaboration, teamwork, and open communication, ensuring that every team member feels valued and supported.
- Customer Focus: We prioritize customer satisfaction and strive to deliver exceptional experiences that exceed our customers' expectations.
Compensation and Benefits
We offer a competitive compensation package, including:
- $12.00 - $14.00 per hour: A competitive hourly rate, reflecting your skills and experience.
- Part-time Remote Work: A flexible part-time schedule, allowing you to balance your work and personal life.
Conclusion
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Experience Administrator, you will play a critical role in delivering exceptional customer experiences and driving business growth. We look forward to hearing from you and exploring how you can contribute to our team!
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