Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for driving business growth and success in a fast-paced, dynamic environment? If so, we invite you to join arenaflex, a leading innovator in cloud solutions, as a Customer Engineer Manager.
**About arenaflex**
arenaflex is a pioneering company that helps clients transform and build what's next for their business – all with innovation built in the cloud. Our products are designed for security, reliability, and flexibility, running the full stack from infrastructure to applications to devices and equipment. Our teams are committed to helping our clients – designers, small and large businesses, educational institutions, and government agencies – to unlock the full potential of our technology and connect with customers, employees, and partners.
**About the Role**
As a Customer Engineer Manager at arenaflex, you will play a critical role in understanding the needs of our clients and helping shape the future of businesses of all sizes using technology to connect with customers, employees, and partners. You will work closely with our Deals and Client Designing (CE) authority to decide appropriate staffing levels to support annualized business objectives, evaluate the CE group's go-to-market readiness, and build plans to ensure the group is properly prepared and equipped to act on the side of annualized business objectives.
**Key Responsibilities**
* Collaborate with Deals and Client Designing (CE) authority to determine staffing levels to support annualized business objectives, develop work orders, and lead interview groups to fill open positions.
* Evaluate the CE group's go-to-market readiness, identify gaps in CE preparation, and build plans to ensure the group is properly prepared and equipped to act on the side of annualized business objectives.
* Work with Google Workspace Outreach group leadership to identify, qualify, and target opportunities for business growth.
* Participate in key records as chief support, establish relationships across client districts.
* Collaborate with the Business Record, Client Service, Product managers, Client Arrangements, and Design group to resolve product issues affecting pre- and post-sales customer satisfaction.
**Essential Qualifications**
* Four-year college education in Software Engineering, a related field, or equivalent practical experience.
* Four years of experience as a senior deals engineer lead in a SaaS or cloud environment, or a customer-facing role.
* Experience driving Client Design, and working with design teams.
**Preferred Qualifications**
* MBA or Graduate degree in Software Engineering.
* Experience serving in the capacity of a pre-sales, field designing chief, or as a customer-facing field engineer.
* Knowledge of PaaS, SaaS, IaaS, public cloud, and related technical concepts.
* Ability to work across various time zones.
**Skills and Competencies**
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced, dynamic environment.
* Strong leadership and management skills.
* Ability to build and maintain relationships across client districts.
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.
* Opportunities for professional growth and development in a dynamic and innovative company.
* Collaborative and supportive work environment.
**Work Environment and Company Culture**
* arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
* Collaborative and supportive work environment.
* Flexible work arrangements, including remote work options.
**Compensation, Perks, and Benefits**
* Competitive salary range: $25-$35/Hour.
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
* Flexible work arrangements, including remote work options.
* Opportunities for professional growth and development in a dynamic and innovative company.
**How to Apply**
If you believe you have what it takes to succeed in this role, submit your application without delay. We are eager to hear from talented candidates like you.