Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading multi-state cannabis company, as a Customer Care Representative Call Center. In this role, you will be the first point of contact for our customers, providing top-notch support and education on our cannabis-based therapeutics and services.
**About arenaflex**
arenaflex is a pioneering company in the cannabis industry, committed to pioneering a new paradigm of well-being for all people, everywhere. With a presence in three markets – Florida, Massachusetts, and Texas – we are constantly challenging ourselves to achieve more and push the boundaries of what is possible. Our team is passionate, driven, and dedicated to making a difference in the lives of our customers. If you share our vision and values, we encourage you to join our dynamic team.
**What You Will Be Doing**
As a Customer Care Representative Call Center, you will be responsible for:
* Responding to and resolving customer questions, requests, and complaints via phone, email, and chat in a timely and empathetic manner
* Serving as a patient and company advocate, educator, and ensuring patients are serviced promptly with empathy
* Demonstrating good judgment regarding the escalation of issues, which are beyond the scope and control of this position
* Maintaining knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State
* Maintaining an understanding of our cannabis-based therapeutics and services provided by the Company
* Educating patients on the processes of registration, renewals, lost registration documents, etc.
* Recording specific requests, preferences, and notes concerning patient registration status using appropriate software
* Maintaining awareness of patient input and suggesting changes to improve service or product
* Maintaining patient database through entering new patients, adding, or removing membership, updating changes in information, scheduling appointments, and updating patient registration status
* Maintaining caregiver paperwork in accordance with the State, maintaining tracking in system, and communicating changes to physicians
**Experience and Skills You'll Bring**
To be successful in this role, you will need:
* Age 21 or over
* High School Diploma or equivalent
* Valid Government-Issued Photo ID
* Customer-focused orientation and a true desire to make every customer happy
* 1+ year Retail/Customer Service experience
* Proficient in Microsoft programs, Word, Excel, Outlook
* Ability to work quickly, prioritize tasks, and stay calm under pressure
* Comply with arenaflex's current policies and procedures and applicable state and local laws
**Preferred Qualifications**
* Prior dispensary experience or cannabis knowledge
* Kustomer & Amazon Web Services application knowledge
* 1+ year working in a remote phone center/call center customer care setting/inbound calls
**What You Get**
As a valued member of the arenaflex team, you will enjoy:
* Employee discount
* Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
* Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
* Tuition Reimbursement Programs
* Pet Insurance
* Chance to make a difference; Employee Relief Fund, community volunteerism through our arenaflex Cares program
**Our Vision, Mission, & Values**
Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.
Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility
**Why Join arenaflex?**
* Be part of a dynamic and growing company in the cannabis industry
* Make a difference in the lives of our customers and contribute to our mission
* Enjoy a competitive salary and comprehensive benefits package
* Work in a remote setting with flexibility and autonomy
* Collaborate with a talented and passionate team
* Opportunities for career growth and professional development
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role.