Welcome to arenaflex
arenaflex is a remote-first team of experts revolutionizing the mobile marketing landscape. As a pioneer in the industry, we provide intelligent data-driven solutions designed for Apple Search Ads scale, A/B testing, and market insights. With a strong track record of innovation and a customer-centric approach, we've established ourselves as a trusted partner for top app developers and brands worldwide.
Why Join arenaflex?
At arenaflex, we're proud of our achievements and excited about our future prospects. Here are just a few reasons why you should consider joining our team:
- We've been at the forefront of the mobile marketing industry for almost 9 years, providing an ecosystem of market-leading technologies.
- We're an Apple Search Ads Partner and the first company to build the Apple Search Ads management platform.
- We work with top mobile companies and brands globally, including Skyscanner, Glovo, Flo, Babbel, Wooga, and many more.
- We've generated an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem.
- We acquired App Radar in 2023 to extend our product capabilities and expand our market share.
- We've integrated AI into our strategic approach to stay ahead of the curve.
- We effectively collaborate across 20+ countries with a remote-first and supportive culture that fosters growth and success.
About the Role
We're looking for a proactive and reliable Customer Care Manager to join our team. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional post-sales support and driving business growth. Your primary focus will be on serving as the primary point of contact for a variety of small to medium-sized business customers, ensuring they achieve maximum value from our solutions and achieve their business objectives.
Key Responsibilities
As a Customer Care Manager at arenaflex, your responsibilities will include:
- Serving as the primary post-sales point of contact for a variety of small to medium-sized business customers.
- Setting a "one-to-many" approach to drive smart and remarkable results, such as conducting webinars on specific topics and using email cadency.
- Utilizing in-depth product and industry knowledge to increase the adoption of our solutions.
- Developing a deep understanding of each customer's business objectives and industry challenges, and working on knowledge base creation to close this gap.
- Helping customers achieve maximum value from our solutions and achieve their business objectives.
- Identifying opportunities for upselling and cross-selling within existing accounts (arenaflex ecosystem cross-selling).
- Proactively engaging with customers to secure renewals and drive customer retention.
- Proactively identifying portfolio risks and weaknesses, and developing strategic steps to prevent them.
- Distributing customer needs, suggestions, and feedback across Sales, Marketing, Product, and Support teams.
- Collaborating closely with the Apple team on a selected list of clients to drive further expansion and align on joint strategy.
About You
To succeed as a Customer Care Manager at arenaflex, you'll need:
- Fluent English language skills.
- Experience in client-facing roles, with a strong track record of delivering exceptional customer support.
- Strong communication and presentation skills, with the ability to articulate complex ideas in a clear and concise manner.
- A customer-oriented mindset and attitude, with a passion for delivering exceptional customer experiences.
- An analytical and strategic way of thinking, with the ability to identify opportunities and develop effective solutions.
- Conflict prevention and resolution skills, with the ability to navigate complex customer situations and resolve issues in a professional and courteous manner.
- Accountability for results, with a strong focus on achieving business objectives and driving growth.
What We Offer
At arenaflex, we're committed to providing our team members with a supportive and inclusive work environment that fosters growth and success. Here are just a few benefits you can expect:
- Time Off: Vacation and public holidays following your country's regulations, plus additional paid time off for personal rejuvenation.
- Health and Wellness: Medical insurance or health care compensation, paid sick leave, and a focus on prioritizing your well-being.
- Professional Development: Top online and offline conferences and mobile industry events, internal courses for continuous professional development, and opportunities for career growth and advancement.
- Performance and Growth: A micro-management-free and supportive management style, semi-annual performance review sessions, and new career opportunities through our internal mobility program.
- Team Engagement: Corporate online events and offline team retreats, collaboration between teams through shared OKRs, and an environment conducive to open dialogue and constructive feedback.
- Work Flexibility: Flexible working schedule for a better work-life balance, remote-first working environment, and coworking costs coverage program.
- Workspace Options: Office hubs in key locations for a convenient and productive work environment.
Our Culture
At arenaflex, our values are not just words – they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors:
- Move Fast: We're agile and adaptable, with a focus on delivering results quickly and efficiently.
- Get Sh*t Done: We're a team of doers, with a focus on achieving our objectives and driving growth.
- Build Together: We're a collaborative team, with a focus on working together to achieve our goals.
- Strive for Transparency: We're open and transparent, with a focus on clear communication and feedback.
- Own What You Do: We're accountable for our actions, with a focus on taking ownership and driving results.
- Learn + Share = Excel: We're committed to continuous learning and growth, with a focus on sharing knowledge and expertise to drive success.
Join Our Team
If you're a motivated and customer-focused professional looking for a new challenge, we'd love to hear from you. Apply now to join our team as a Customer Care Manager and take the first step towards a rewarding and challenging career at arenaflex.
Apply Now