Introduction to arenaflex
arenaflex is a purpose-driven organization dedicated to making a meaningful impact in the lives of individuals and communities. With a strong mission to provide opportunities for personal and professional growth, we are committed to fostering an inclusive and supportive work environment that values diversity, equity, and inclusion. As a leader in our industry, we strive to deliver exceptional customer experiences, drive business growth, and make a positive difference in the world.
About This Role
We are seeking an experienced and highly motivated Customer Care Coordinator to join our team in a part-time remote hybrid role. As a key member of our customer care team, you will be responsible for providing exceptional support to our customers, resolving issues, and driving business growth through effective communication and relationship-building. If you are passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.
Location and Schedule
This part-time remote hybrid role is based in Mechanicsburg, PA, and requires occasional on-site visits to our store location. You will be expected to work approximately 20 hours per week, with a schedule that may vary based on store hours. The ideal candidate will be flexible, adaptable, and able to work effectively in a remote environment.
Key Responsibilities
- Provide exceptional customer support and resolve issues in a timely and professional manner
- Maintain a positive and friendly demeanor when interacting with customers, vendors, and colleagues
- Navigate Axapta to create and release sales orders, and communicate with customers and vendors throughout the sales order process
- Quote on contracts, follow up on quotes, and call customers for additional information as needed
- Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time
- Coordinate pick up/delivery of orders and maintain a list of all customers to include email and phone numbers
- Assist customer service representatives at the checkout counters to reduce customer wait times and provide exceptional customer experiences
- Conduct customer surveys to gather feedback and improve our services
- Register and track customer complaints, and follow up with customers to ensure issues are resolved
- Create reports to track the progress of sales orders and their impact on budgeted sales, and work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status
- Create, modify, and email various Excel spreadsheets as required by management, purchasing, and replenishment
- Ensure that customers are aware of our website and assist with customer set up for the site
- Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores
- Publish and display daily price changes as instructed, and utilize current marketing tools to seek additional sales
- Maintain a clean and organized store environment, and replenish shelves as necessary
- Interact with vendor reps during their normal sales calls, and ask questions about products to gain a better understanding of their uses
- Perform other duties as assigned by management
Qualifications
To be successful in this role, you will need to have:
- A high school diploma or equivalent, with at least one year of relevant work experience in customer care or a related field
- Basic retail knowledge and accuracy with computerized checkout systems
- Excellent interpersonal skills, with the ability to communicate effectively with customers, vendors, colleagues, and management
- A minimum of 8% availability per year, equating to a minimum of one week per quarter
- Strong problem-solving and analytical skills, with the ability to work effectively in a fast-paced environment
- Proficiency in Microsoft Office, including Excel, and the ability to learn new software systems
- Excellent communication and customer service skills, with the ability to work effectively in a team environment
Preferred Qualifications
- Experience working in a remote or hybrid environment, with the ability to work independently and as part of a team
- Knowledge of Axapta or similar software systems, with the ability to learn new systems quickly
- Experience working in a retail or customer-facing environment, with a strong understanding of customer needs and expectations
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Ability to work in a fast-paced environment, with a strong focus on delivering exceptional customer experiences
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Care Coordinator, you will have access to training and development programs, as well as opportunities for advancement within the company. You will also have the chance to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences.
Work Environment and Company Culture
arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a positive and supportive work environment that encourages collaboration, creativity, and innovation. As a member of our team, you will be expected to embody our company values and contribute to a culture of excellence and customer focus.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Basic Life Insurance at no cost to the employee
- 401(k) with match and Surplus-Sharing Plans
- Health, Dental, and Vision Insurance
- Ten paid holidays annually
- Paid Time Off (PTO)
- On-site Health and Wellness program
- Employee Assistance Program (EAP)
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this part-time remote hybrid Customer Care Coordinator position. At arenaflex, we are committed to delivering exceptional customer experiences and making a positive difference in the world. Join our team and be part of a dynamic and inclusive work environment that values diversity, equity, and inclusion.
Apply Now