At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a key member of our team, the Concierge Customer Service Representative will play a vital role in providing top-notch support to our customers, ensuring their needs are met with professionalism, empathy, and a commitment to excellence.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the healthcare industry, dedicated to empowering individuals and organizations to achieve their goals. Our team is passionate about making a positive impact, and we're seeking like-minded professionals to join our mission.
**Job Summary**
We're seeking an experienced Concierge Customer Service Representative to join our remote team. As a Concierge Customer Service Representative, you will be the primary point of contact for customers, providing exceptional support and guidance to ensure their satisfaction. You will be responsible for responding to customer inquiries, negotiating with providers, and assisting members with benefits and healthcare questions.
**Key Responsibilities**
* Respond to telephone and email inquiries received from members and providers within defined service standards
* Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers
* Assist members with benefits and healthcare questions
* Document all calls received in system-based call log
* Perform other duties or responsibilities as assigned by management
**Requirements and Qualifications**
* **Education**: Minimum HS Diploma/GED, 2 years college or higher education preferred
* **Licensure/Certification Requirements**: None
* **Experience**: One year Customer Service/Call Center experience in a healthcare-related role, with Medical Intake or Third-Party Administrator (TPA) experience preferred
* **Bilingual English-Spanish**: A plus
* **Requirements/Skills**:
+ Patience and ability to handle difficult situations tactfully and diplomatically
+ Strong customer relations, interpersonal skills
+ Strong appreciation and ability to handle confidential & sensitive information
+ Proficient with Microsoft applications, strong computer skills and computer navigation
+ Excellent data entry and typing skills
+ Knowledge of provider organizations and networks
+ Knowledge and understanding of CMS Medicare reimbursement rates
+ Ability to effectively negotiate rate structures
+ Takes initiative to resolve situations and to accomplish projects actions and tasks
+ Excellent verbal and written communication skills
+ Independent judgment in decision making and problem solving
+ Ability to multi-task & anticipate potential needs/problems
+ Ability to build relationships with internal and external customers
+ Medical Terminology
+ Strong attention to detail
+ Understanding of Self-Funded health benefits a plus
+ Claim processing skills a plus
+ Insurance verification or pre-certification a plus
+ Provider office/facility billing department or financial area
+ Strong analytical and research skills
**Work Environment and Physical Demands**
This position is in a typical office/home office environment, which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including operation of standard computer and phone equipment.
**Compensation and Benefits**
The pay range for this position is $16.00 to $18.00. arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* On-the-job training and mentorship
* Professional development workshops and conferences
* Online training and certification programs
* Opportunities for advancement and career growth
**Company Culture**
arenaflex is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment. We're passionate about making a positive impact, and we're seeking like-minded professionals to join our team.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Apply Now
**Note**: arenaflex is unable to sponsor applicants for employment. Applicants must be authorized to work for any employer in the United States.
Apply Now