Experienced Communications Manager for Social Media and Customer Advocacy – Leading the Charge in Digital Trust and Fraud Prevention

Welcome to blithequark

At blithequark, we're passionate about building a brand presence that amplifies our customer success stories and showcases our expertise in the market. As a key member of our Corporate Marketing team, you'll be joining a high-performing group of individuals who are dedicated to driving measurable impact for the business. We're a collaborative team that celebrates wins together while maintaining a clear focus on how our work moves the company forward.

About the Role

We're looking for an experienced Communications Manager to lead our social media and customer advocacy strategy and execution. As a seasoned marketing professional, you'll be responsible for owning and executing a comprehensive social media strategy across LinkedIn and other relevant platforms. Your goal will be to create engaging content that positions blithequark as an industry leader, showcases our expertise, and makes us a must-follow account for professionals and executives in the fraud prevention and digital risk space.

Key Responsibilities

• Social Media Strategy & Execution: Develop and execute a comprehensive social media strategy that aligns with our business objectives and resonates with our target audience. Create engaging content, monitor social conversations, and collaborate with cross-functional teams to amplify product launches and company milestones.
• Customer Advocacy Program Ownership: Own and manage our customer advocacy program, identifying, recruiting, and nurturing customer advocates who are willing to share their success stories. Coordinate customer participation in speaking opportunities, webinars, conferences, case studies, and industry events, and facilitate customer involvement in press releases, awards submissions, and media opportunities.
• PR Agency Management & Support: Serve as the day-to-day liaison with external PR agencies, ensuring alignment with broader marketing objectives. Support PR campaign development and execution, including media outreach and thought leadership initiatives, and coordinate executive positioning and speaking opportunities.

Qualifications

To be successful in this role, you'll need to have a strong background in marketing, communications, or a related field, with a minimum of 4-6 years of experience in external communications, social media management, and customer advocacy programs. You should have a proven track record of building social media presence and engagement for B2B technology companies, preferably in fintech, security, or AI/ML industries.

• Bachelor's degree in Marketing, Communications, or a related field
• 4-6 years of marketing experience with demonstrated expertise in external communications, social media management, and customer advocacy programs
• Proven track record of building social media presence and engagement for B2B technology companies, preferably in fintech, security, or AI/ML industries
• Preferred: Experience running customer reference programs, case studies, and advocacy initiatives that drive business outcomes
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills with the ability to adapt messaging for different audiences
• Experience working with external agencies and vendors
• Proficiency with social media management tools, familiarity with Salesforce and project management tools (preferred)
• Strategic mindset with a focus on achieving measurable business objectives and a customer-centric approach to marketing
• Must-haves: determination, scrappiness, and creativity

Skills and Competencies

To excel in this role, you'll need to have a unique blend of skills and competencies, including:

• Strong understanding of social media platforms and their respective audiences
• Excellent content creation and copywriting skills
• Ability to analyze and interpret social media metrics and adjust strategy accordingly
• Strong project management and organizational skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong attention to detail and ability to multitask

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Communications Manager, you'll have the opportunity to work on a wide range of projects, collaborate with cross-functional teams, and develop your skills and expertise in social media management, customer advocacy, and PR agency management. You'll also have access to training and development programs, mentorship opportunities, and a supportive and collaborative work environment.

Work Environment and Company Culture

Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're a team of passionate and dedicated individuals who are committed to driving measurable impact for the business. We celebrate our wins together, support each other through challenges, and maintain a clear focus on how our work moves the company forward. Our work environment is fast-paced and dynamic, with a focus on adaptability, creativity, and determination.

Compensation, Perks, and Benefits

We offer a competitive total compensation package, including a 401k plan, medical, dental, and vision coverage, wellness reimbursement, education reimbursement, and flexible time off. We also provide a range of perks and benefits, including access to training and development programs, mentorship opportunities, and a supportive and collaborative work environment.

Conclusion

If you're a motivated and experienced marketing professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Communications Manager at blithequark, you'll have the chance to make a real impact on our business, develop your skills and expertise, and work with a talented and dedicated team of professionals. Don't miss out on this opportunity to join a leading company in the fraud prevention and digital risk space – apply today!

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