**Job Summary:**
Join arenaflex, a world-renowned leader in the travel and hospitality industry, as a Business Support Manager – Terminal Activities. In this exciting role, you will be responsible for upholding the Administrator, Terminal Activities Business Support within the Terminal Activities area of arenaflex Journey Line. Your primary focus will be on ensuring a seamless and exceptional visitor experience for arenaflex Journey Line excursions. As a key member of our team, you will work closely with various stakeholders, including terminal, hotel, airport, and transportation partners, to deliver a world-class experience.
**About arenaflex:**
arenaflex is a global leader in the travel and hospitality industry, renowned for its exceptional customer service and innovative approach to travel experiences. With a rich history of delivering unforgettable experiences, arenaflex continues to push the boundaries of what is possible in the travel industry. As a Business Support Manager – Terminal Activities, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and exceeding expectations.
**Key Responsibilities:**
* Participate in the embarkation framework development, issues, upgrades, and communication strategy for Terminal Activities and core partners.
* Responsible for continuous improvement of operational processes to enhance arenaflex Journey Line services both internally and externally.
* Drive new processes and initiatives to ensure an ideal and precise completion.
* Maintain and update databases, such as Port Appearance Times, Daily Action Reports, and Quality Assurance Reviews, as well as report data for monthly summaries and on-demand requests.
* Support the Terminal Support Manager with the Moderate process and citizenship questions and Cast Part advancement.
* Support schedule planning documentation for citizenship requirements.
* Play a vital role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall arenaflex Journey Line activity.
* Recognize issues and resolve issues related to projects, content, and estimation to improve project success.
* Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
* Schedule, Seat, and Record office meetings.
* Lead communication with partner regions, both internal and external, with any feedback as well as any operational updates or changes.
* Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
* Occasionally support the Outport group by assisting with terminal/area launch tasks.
* Lead Quality Assurance Reviews and schedule Reviews for terminal activities.
* Collaborate with other divisions within arenaflex Journey Line to ensure a consistent Visitor experience.
* Act as a contact between arenaflex Journey Line and all external vendor tasks.
* Maintain a positive working relationship with external vendors participating in the daily port activity. This includes but is not limited to Custom and Border Insurance Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, and all arenaflex Journey Line teams.
**Essential Capabilities:**
* Knowledge of voyage products, the travel industry, and terminal activities
* Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation.
* Demonstrated solid knowledge of Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
* Demonstrated ability to manage multiple tasks in a high-speed environment
* Shown solid Visitor service skills.
* Shown solid verbal and written communication skills
* Demonstrated solid logical, analytical, and critical thinking skills
* Travel industry experience
* Ability to work flexible hours, including weekends and holidays.
* Should have a valid ID, as this position may require international travel
* Ability to travel frequently to support terminal activity areas.
* Ability to lift 50 pounds, push street cases that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)
**Preferred Capabilities:**
* Have over three years of cruise line dock activities or similar experience
* arenaflex Journey Line Manager and Base knowledge, strategy, methods
* Microsoft PowerApps/Power Automate.
* Shown knowledge of arenaflex Journey Line systems, including DXP, Seaware, and Fidelio
* Knowledge of migration strategy in regards to areas arenaflex Journey Line sails from including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.
**What We Offer:**
* Competitive salary of $26/hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including health, dental, and vision insurance
* Generous paid time off and holidays
* Access to exclusive arenaflex Journey Line events and experiences
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!