At arenaflex, we are on a mission to deliver exceptional customer experiences that exceed our clients' expectations. As a leading global digital business services company, we are committed to empowering our customers to achieve their goals through innovative and sustainable solutions. We are now seeking a talented and bilingual Spanish/English Customer Expert to join our remote team and contribute to our mission.
**About arenaflex**
arenaflex is a global digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
At arenaflex, we believe in rewarding talent and providing a comprehensive benefits package that supports our employees' well-being and career growth. Some of the benefits of working with us include:
* Paid Training: We invest in our employees' development and provide comprehensive training to ensure they have the skills and knowledge needed to excel in their roles.
* Competitive Wages: We offer competitive salaries that reflect the value we place on our employees' contributions.
* Full Benefits: Our benefits package includes medical, dental, vision, 401(k), and more to ensure our employees have access to the care and support they need.
* Paid Time Off: We believe in work-life balance and provide paid time off to allow our employees to recharge and pursue their passions.
* Employee Wellness and Engagement Programs: We prioritize our employees' well-being and offer programs that promote physical and mental health, as well as opportunities for socialization and community building.
**Teleperformance and You**
At arenaflex, we make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. As a key contributor to our team, you will have the opportunity to interact with people from all walks of life and work in a collaborative and engaging environment.
**Responsibilities**
As a Bilingual Spanish/English Customer Expert, your responsibilities will include:
* Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns.
* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
* Calmly attempting to resolve and de-escalate any issues.
* Escalating interactions when necessary and appropriate.
* Responding to requests for assistance and/or possible processing payments.
* Tracking all call-related information for auditing and reporting purposes.
* Providing feedback on call issues.
* Meeting sales objectives as defined.
**Qualifications**
We are looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you must:
* Be bilingual in Spanish and English.
* Have a minimum of 6 months of customer service experience.
* Be over 18 years of age.
* Have the ability to type 25 wpm.
* Be a high school graduate or have a GED.
* Be comfortable with desktop computer systems.
* Have proven oral and written communication skills.
* Have 6 months of call center experience, preferred.
* Possess logical problem-solving skills.
* Be available to work various shifts.
* Have the ability to use Windows operating systems.
* Demonstrate organization and work prioritization skills.
* Have a minimum of 6 months of sales experience.
* Be able to work independently.
* Have the ability to work in a constantly changing and fast-paced environment.
* Be able to stay composed and objective.
* Have strong listening skills.
* Possess superior negotiating skills.
**Work from Home Requirements**
To work from home, you will need to meet the following requirements:
* Internet Connection Requirements:
* Minimum subscribed download rate equal to or exceeds 12.0 Mbps.
* Minimum subscribed upload rate equal to or exceeds 3.0 Mbps.
* ISP must have no packet loss and ping under 50ms.
* Proof of internet speed required.
* Clean and quiet workspace.
**Job Locations**
This role is based in the United States and is available as a remote opportunity.
**Requisition ID**
The Requisition ID for this role is 2024-54757.
**Category**
This role falls under the Customer Service/Support category.
**Country**
This role is based in the United States.
**Take the Next Step**
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.