Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills and a strong understanding of customer needs? If so, we invite you to join arenaflex as an Experienced Bilingual Spanish Call Center Customer Service Representative. In this role, you will be the initial point of contact for inquiries from potential and existing clients, providing top-notch support and resolving issues with empathy and professionalism.
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates strive to create exceptional outcomes for our clients and the millions of people who count on them. At arenaflex, we value individuality and foster a culture where our employees can thrive, make a difference, and grow with us.
**Job Summary**
As an Experienced Bilingual Spanish Call Center Customer Service Representative, you will be responsible for providing exceptional customer service to clients in a fast-paced call center environment. You will act as the initial point of contact for inquiries, resolve issues, and document enrollment requests, status changes, complaints, and grievances. Your strong communication skills, problem-solving abilities, and technical proficiency will enable you to provide accurate and objective information to clients.
**Key Responsibilities**
* Act as the initial point of contact for inquiries from potential and existing clients related to the NJ Family Care Program
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests, status changes, complaints, and grievances
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background and drug screening required
**Preferred Qualifications**
* Previous experience in a call center environment, preferably in a customer service role
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficiency in Microsoft Office and web-based computer systems
* Bilingual Spanish language skills (written and verbal)
**What We Offer**
* Competitive hourly rate of $17.00
* Paid training program with equipment provided
* Full-time schedule with 40 hours per week
* Career growth opportunities and professional development
* PerkSpot employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is dedicated to delivering exceptional customer service and supporting our clients in achieving their goals. We offer a dynamic and fast-paced work environment with opportunities for growth and development.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link below:
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.