Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Support Specialist in Whittier, CA. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our customers, building strong relationships, and driving business growth. With a competitive hourly rate of $25-$30, plus a $2 shift differential, this is an exciting opportunity to launch or advance your career in customer support.
**About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. As a leading distributor of shipping, industrial, and packaging materials, we pride ourselves on providing top-notch products and services to our customers. Our commitment to excellence, stability, and success has earned us a reputation as a trusted partner in the industry.
**Why Join arenaflex?**
At arenaflex, we believe in investing in our employees' growth and development. As a Bilingual Customer Support Specialist, you will have access to:
* In-depth training to sharpen your communication and problem-solving skills
* One-on-one peer mentoring and opportunities for career advancement
* A collaborative in-person work environment with regular team events
* A comprehensive benefits package, including complete health insurance coverage, 401(k) with 6% employer match, and tuition assistance
**Position Responsibilities**
As a Bilingual Customer Support Specialist, your key responsibilities will include:
* Processing customer orders, making product recommendations, and handling account inquiries using world-class technology
* Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Building business relationships with customers over phone, email, and chat
* Understanding customer needs and recommending arenaflex's best solutions
* Helping customers navigate arenaflex's website and online ordering
**Minimum Requirements**
To be successful in this role, you will need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Excellent problem-solving, listening, and communication skills
* Prior customer service experience is a plus, but if you are eager to learn, we will train you!
* Bilingual (English/Spanish) fluency in both verbal and written forms
**Benefits**
As an arenaflex employee, you will enjoy:
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks, including best-in-class facilities, a first-class fitness center, and a nearby walking path
**Work Environment and Culture**
arenaflex is committed to creating a positive and inclusive work environment. Our Whittier, CA location offers a collaborative and dynamic atmosphere, with opportunities for growth and development. As a Bilingual Customer Support Specialist, you will be part of a team that values diversity, equity, and inclusion.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the "" link below.