Welcome to Blithequark
Blithequark is a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With a rich history dating back to 1828, blithequark has over 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential.
About the Role
As a Seasonal Bilingual Benefits Customer Service Representative at blithequark, you will have the rewarding opportunity to help our Spanish and English client members through the enrollment process and when making updates to their health care and/or pension plans. You will be the primary point of contact for our clients, providing exceptional customer service and support in a fast-paced and dynamic environment. We allow you the freedom to take the time necessary to provide the highest level of service on each contact, ensuring that our clients receive the best possible experience.
Key Responsibilities
- Quickly build rapport and respond to Spanish-speaking customers in a compassionate manner, identifying and exceeding expectations by responding in a respectful, accurate, and timely manner, consistently meeting commitments via phone, email, and instant message.
- Customize your customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls.
- Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
- Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand client plan documents and online knowledge base tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member.
- Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines, providing appropriate and accurate information.
- Maintain and document complete and accurate call and case notes in English in a professional manner.
- Regularly participate in team meetings and training to stay up-to-date on the latest developments and best practices.
- Communicate and collaborate with colleagues, supervisors, and other staff in a respectful manner to ensure seamless service delivery.
- Spend the majority of your time assisting customers, providing exceptional service and support to ensure their needs are met.
- Perform other duties as assigned to support the team and the organization.
Qualifications
To be successful in this role, you will need to possess the following qualifications:
Required
- Excellent Spanish language skills, with the ability to move seamlessly between Spanish and English calls and translate calls into grammatically correct English call notes.
- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills.
- Ability to work in a structured environment, adhering to posted work schedules and breaks/lunches, following protocols, and adhering to standards of excellence.
- High level of attention to detail, multi-tasking, and ability to organize work to meet deadlines and deliver results.
- Experience using Microsoft Office, with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging.
- Ability to work autonomously in a self-paced, self-motivated team environment, with minimal supervision.
- Must be comfortable working in a virtual environment, including online training and interaction with managers/supervisors via chat.
- Ability to understand and follow oral and written instructions, with a strong ability to learn and adapt to new systems and processes.
- Ability to type 30 words a minute, with accuracy and speed.
- Experience working in a customer service environment, with a strong focus on delivering exceptional service and support.
- High School degree required, with a strong educational foundation in a related field.
Preferred
- Associate or Bachelor's degree, with a strong educational foundation in a related field, such as business, communications, or a similar field.
- Working knowledge of health and welfare and/or defined benefit pension plans, with experience working in a related field.
- Experience working in a call center environment, with a strong understanding of customer service principles and practices.
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. As a Seasonal Bilingual Benefits Customer Service Representative, you will have access to a range of training and development opportunities, including:
- Comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in the role.
- Ongoing coaching and feedback, to help you develop and improve your skills and performance.
- Opportunities for advancement, with a range of career paths and opportunities for professional growth and development.
- Access to a range of learning and development resources, including online courses, workshops, and conferences.
Work Environment and Company Culture
At blithequark, we are proud of our company culture and work environment. As a Seasonal Bilingual Benefits Customer Service Representative, you will be part of a dynamic and supportive team, with a strong focus on delivering exceptional service and support to our clients. Our company culture is built on a range of values, including:
- A commitment to excellence, with a strong focus on delivering high-quality service and support.
- A customer-centric approach, with a strong focus on meeting the needs and expectations of our clients.
- A collaborative and supportive work environment, with a strong focus on teamwork and communication.
- A commitment to diversity and inclusion, with a strong focus on creating a welcoming and inclusive work environment.
Compensation and Benefits
As a Seasonal Bilingual Benefits Customer Service Representative at blithequark, you will be eligible for a range of compensation and benefits, including:
- Competitive hourly rate, with opportunities for overtime and bonuses.
- Comprehensive benefits package, including health, dental, and vision insurance, as well as a range of other benefits.
- 401(k) savings plan, with a range of investment options and employer matching contributions.
- Employee assistance program, with access to a range of counseling and support services.
- Commuter accounts program, with a range of transportation and parking benefits.
Conclusion
If you are a motivated and customer-focused individual, with a strong passion for delivering exceptional service and support, we encourage you to apply for the Seasonal Bilingual Benefits Customer Service Representative role at blithequark. With a range of opportunities for career growth and development, a supportive and collaborative work environment, and a comprehensive compensation and benefits package, this is an exciting opportunity to join a leading global advisory, broking, and solutions company. Apply today to take the first step in your career with blithequark!
Apply Now