At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle inspires our commitment to delivering enhanced, human-centric health care for a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We believe that everyone who works at arenaflex should feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.
Our Heart At Work Behaviors support this purpose and are the foundation of our culture. We strive to create an environment where everyone feels valued, empowered, and inspired to make a difference. As a Behavioral Health Customer Service Representative at arenaflex, you will be an integral part of our team, providing advocate care to assist members with a clear path to care, claims understanding and resolution, and educating them on online resources.
The Behavioral Health Customer Service Representative role is a unique opportunity to make a positive impact on the lives of our members. As a representative, you will guide members through their plan of benefits, policy, and procedures, while also having knowledge of resources to comply with regulatory guidelines. You will create an emotional connection with our members by understanding and engaging them to the fullest, championing their best health, and taking accountability to fully understand their needs by building a trusting and caring relationship.
This is a fully remote role, allowing you to work from anywhere in the U.S. The schedule for this position is Monday-Friday, 11:45AM-8:15PM EST. As a Behavioral Health Customer Service Representative, you will be responsible for:
To be successful in this role, you will need:
While not required, the following qualifications are preferred:
To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to create an emotional connection with our members. You should be empathetic, compassionate, and able to work in a fast-paced environment. Additionally, you will need to be proficient in:
At arenaflex, we are committed to the growth and development of our employees. As a Behavioral Health Customer Service Representative, you will have access to a range of training and development programs, including:
At arenaflex, we pride ourselves on our positive and supportive work environment. Our company culture is built on the principles of empathy, compassion, and respect, and we strive to create an inclusive and diverse workplace where everyone feels valued and empowered. As a fully remote employee, you will be part of a virtual team that is connected and collaborative, with regular opportunities for communication and feedback.
The typical pay range for this role is $17.00 - $28.46 per hour. In addition to your compensation, you will be eligible for a range of benefits, including:
If you are a compassionate and empathetic individual who is passionate about delivering exceptional customer service, we encourage you to apply for the Behavioral Health Customer Service Representative role at arenaflex. As a member of our team, you will have the opportunity to make a positive impact on the lives of our members, while also growing and developing your skills and career. Don't miss out on this exciting opportunity to join a dynamic and supportive team – apply today!
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