Join Niagara Hospitality, a Leading Airbnb/Short Term Rental Management Company
At Niagara Hospitality, we're passionate about delivering exceptional guest experiences and making a lasting impression on the 20,000+ travelers who visit our properties annually. As a pioneering force in the hospitality industry, we're committed to fostering a culture that values people, hospitality, and attention to detail. We're now seeking an experienced and versatile Airbnb/Short Term Rental Co-host to join our dynamic team as a Property Management Specialist.
About the Role
This part-time, on-call position is designed to be a hybrid role, allowing you to work both remotely and in-person. As our Co-host, you'll be the frontline representative of Niagara Hospitality, ensuring that our guests have a seamless and enjoyable stay. You'll be responsible for addressing guest inquiries, resolving issues, and maintaining the high standards of our properties. With a strong foundation in hospitality and a knack for problem-solving, you'll be an invaluable asset to our team.
Key Responsibilities
- Respond to inbound calls and emails from guests and homeowners, providing friendly and efficient solutions to any issues or requests that arise during their stay.
- Liaise between guests, homeowners, and contractors to resolve any home repairs or maintenance issues that may occur.
- Collect detailed information from customers and the field to formulate effective resolution responses to service delivery issues.
- Manage challenging communications with high-value customers, including homeowners, guests, and travel agents, to resolve any dissatisfaction with our service or product.
- Conduct regular property inspections to ensure they are ready for incoming guests and report any issues to management.
- Perform small maintenance tasks, such as changing batteries or air filters, and other tasks as needed.
- Collaborate with peers and management to drive organizational and process improvements throughout the business.
- Arrange to fulfill guest requests before or during their stay, ensuring a high level of customer satisfaction.
Essential Qualifications and Experience
To succeed in this role, you'll need to possess a unique blend of skills, experience, and personal qualities. The ideal candidate will be:
- A self-starter with a proactive approach to problem-solving and a willingness to take initiative.
- Able to lift 100lbs at certain points and perform physical tasks as required.
- Detail-oriented, with excellent communication skills and the ability to convey complex information clearly and empathetically.
- Proficient in using smartphones and other devices, with GPS tracking enabled while working.
- An active listener who can think critically and respond quickly under pressure.
- Able to confidently solve complex problems while maintaining customer satisfaction and controlling costs.
- Superbly organized, with the ability to prioritize and manage a large volume of cases during peak periods.
- Comfortable working in multiple locations, across multiple properties, on any given day.
- A valid US Driver's License holder with a reliable vehicle.
- Willing to work a flexible schedule, including day and night shifts, weekends, and holidays.
To demonstrate your attention to detail, please include the word "cactus" in your cover letter or personal introduction.
Preferred Qualifications and Experience
- Experience in home maintenance or property ownership.
- Hotel experience, particularly in a customer-facing role.
- Residency in the Buffalo/Niagara Falls area.
What We Offer
As a Niagara Hospitality team member, you'll enjoy:
- A competitive hourly rate of $18.00.
- A flexible schedule with no more than 30 hours worked per week.
- Opportunities for growth and professional development within the company.
- A dynamic and supportive work environment that values hospitality and people.
Company Culture and Work Environment
At Niagara Hospitality, we're committed to fostering a culture that is welcoming, inclusive, and supportive. Our team members are passionate about delivering exceptional guest experiences and are dedicated to making a positive impact on our community. As a hybrid role, you'll have the flexibility to work both remotely and in-person, allowing you to balance your work and personal life effectively.
Career Growth Opportunities and Learning Benefits
As a Niagara Hospitality team member, you'll have access to ongoing training and development opportunities, enabling you to enhance your skills and advance your career. Our company is committed to investing in the growth and development of our team members, and we're excited to see the impact you'll make.
Join Our Team
If you're a motivated and detail-oriented individual with a passion for hospitality, we encourage you to apply for this exciting opportunity. As a Co-host, you'll play a critical role in delivering exceptional guest experiences and driving the success of our company. Apply now and let's discuss how you can become a vital part of our team!
Apply Now