Job Description:
• Own our enterprise customer portfolio
• Drive adoption and expansion across our existing enterprise customer base
• Help identify and deliver strategic platform engagements that prove transformational ROI
• Build the playbook and team that will scale customer success as we grow
• Responsible for leading six-figure strategic engagements with innovative AEC firms
• Create systems that enable scale to support customer success
Requirements:
• Proven track record managing complex, strategic accounts ($200K-$500K+ ACV)
• History of driving adoption, expansion, and high net revenue retention
• Experience navigating large organizations and building executive relationships
• Comfortable managing book of business with P&L responsibility
• Experience ensuring successful delivery of consulting engagements
• Ability to diagnose business problems and translate them into actionable solutions
• Track record of delivering measurable ROI for customers
• Understanding of design, construction, and/or facilities management workflows
• Familiarity with BIM, data workflows, and AEC technology landscape
• Existing relationships in the industry a plus
• Experience building CS functions, playbooks, or teams from scratch
• Systems thinker who can balance execution with process development
• Thrives in ambiguity and gets energized by building rather than maintaining
• Track record of hiring and developing high-performing teams
Benefits:
• Competitive compensation: Base salary + performance bonus + equity. Your success drives ours.
• Generous vacation policy: So you can disconnect and recharge.
• In-person collaboration: We believe in value of in-person collaboration, with frequent in-person working sessions and an annual all-company retreat