Join arenaflex, a leading live event ticketing platform, as an Email/Chat/Phone Specialist (Nights and Weekends) and be part of a dynamic team that creates unforgettable experiences for fans worldwide. As a key member of our customer experience team, you will play a vital role in ensuring that our customers receive exceptional service, from the moment they purchase tickets to the moment they enter the gates.
**The Opportunity:**
At arenaflex, we pride ourselves on our commitment to delivering memorable experiences for our customers. As an Email/Chat/Phone Specialist, you will be at the forefront of representing our brand, providing proactive, friendly, and high-quality service to our customers. You will engage with hundreds of customers daily, troubleshooting technical concerns, answering questions about events, and utilizing internal and external technology to manage order fulfillment.
**How Your Role Contributes to the Success of arenaflex:**
As an Email/Chat/Phone Specialist, your role is crucial to the success of arenaflex. Your responsibilities will include:
* Handling customer contacts promptly and professionally via phone, email, and live chat
* Answering questions about purchases, orders, inventory, and upcoming events
* Providing proactive support to customers via phone, email, and live chat
* Utilizing internal and external technology to manage order fulfillment
* Being a team player and contributing to the growth and culture of arenaflex
* Creating memorable experiences with customers who share our passion for live events
**How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days:**
**30 Days In:**
* Complete new hire orientation and gain the resources you need to be successful
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
* Acclimate to team and company norms, business objectives, and arenaflex values
* Gain access to and familiarize yourself with our accounts and internal systems
* Shadow teammates and document what you have learned from observing and listening to their emails and calls
**90 Days In:**
* Perform core responsibilities comfortably on your own
* Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives
* Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies
* Understand service level expectations, KPIs, and other metrics to watch for
**180 Days In:**
* Apply methods to execute individual tasks that positively impact the team
* Play an active role in continued learnings to advance skill sets necessary for team goals
* Handle front-line customer escalations and follow-ups
* Feel empowered to participate in extracurricular projects that will contribute to the success of the organization
**What You'll Bring:**
* 1-2 years of customer service experience via phone, email, and live chat
* Team player mentality and drive to contribute to culture and growth
* Sense of curiosity to ask questions and keenness to improve upon work
* Passion for live events (sports, concerts, or theatre)
* Flexible schedule to work evenings, weekends, and holidays
* Excellent verbal and written communication skills
* Experience with Zendesk or similar help desk software
**Schedule:**
* 1:30pm-10:00pm Thursday/Friday off
* 1:30pm-10:00pm Monday/Tuesday off
* Hybrid schedule with 3 days in office and 2 days remote
**Compensation:**
* $40,000 base salary with bi-annual bonuses and equity
* Training is fully paid
**Benefits:**
* arenaflex provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks
**Why Join arenaflex?**
At arenaflex, we believe that our employees are the backbone of our success. We offer a dynamic and supportive work environment that encourages growth, learning, and innovation. Our team is passionate about live events, and we're committed to creating unforgettable experiences for our customers. If you're a team player with a passion for customer service and live events, we want to hear from you!
**Apply Now:**
Ready to join our team and be part of creating unforgettable experiences for fans worldwide? Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex!
Apply Now
Apply Now