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About arenaflex
At arenaflex, we are more than a financial institution – we are a community‑focused hub where members’ financial dreams become reality. With over seven decades of heritage, we have grown from a small parish‑based credit union into a thriving organization serving approximately 60,000 members and managing assets exceeding $842 million. Our headquarters, a state‑of‑the‑art campus in the heart of the Metro Detroit region, reflects our commitment to innovation, growth, and exceptional service.
Our mission is simple yet powerful: to deliver trustworthy, convenient, and personalized financial solutions that empower members to achieve financial well‑being. We champion community stewardship through volunteer initiatives, financial education programs, and the arenaflex Outreach & Impact Foundation, launched to amplify our positive impact across the region.
Why Join arenaflex?
We understand that an engaged, happy team drives member satisfaction. That’s why we offer a comprehensive benefits package designed to support your health, wealth, and personal growth. Whether you’re looking for a full‑time career or a flexible part‑time schedule, you’ll find a rewarding path with us.
- Paid Time Off (PTO): Earned bi‑weekly to give you regular breaks when you need them.
- Tuition Reimbursement & Student Loan Repayment: Invest in your education and reduce financial stress.
- Health & Wellness: Choose from several health plans, free telehealth, dental, vision, short‑ and long‑term disability, and life insurance.
- Retirement Savings: 401(k) matching to help you build a secure future.
- Family Support: Paid parental leave to celebrate new additions to your family.
- Community Engagement: Employee volunteer program with paid time off for community service.
- Career Development: Ongoing training, mentorship, and leadership pathways.
- Additional Perks: Employee discount programs, wellness challenges, and more.
*Certain benefits are available only to full‑time employees.
Position Overview: Teller & Member Services Representative
As a Teller & Member Services Representative at arenaflex, you are the face of our organization and the first point of contact for members seeking financial assistance. Your role blends precise transaction processing with authentic relationship building, ensuring each member leaves with confidence in their financial decisions.
Key Responsibilities
- Process a wide range of financial transactions, including cash deposits, withdrawals, check cashing, and negotiable instrument handling, while adhering to internal policies and federal regulations.
- Utilize our core operating system to answer member inquiries, resolve account questions, and provide real‑time assistance.
- Maintain accurate cash drawers, perform regular reconciliations, and follow strict cash‑handling procedures to safeguard assets.
- Educate members on arenaflex products and services—such as checking accounts, savings options, loans, mortgages, and digital banking tools—to help them select solutions that align with their financial goals.
- Identify opportunities to cross‑sell or refer members to specialized departments (e.g., loan officers, wealth management advisors) while maintaining a member‑centric approach.
- Promote a welcoming and inclusive branch environment, greeting members with a smile and ensuring every interaction reflects our values of trust, respect, and empathy.
- Assist in branch compliance audits, ensuring all documentation and transaction logs meet state and federal requirements.
- Participate in ongoing training sessions, product knowledge workshops, and community outreach events.
- Handle member complaints or escalations with professionalism, escalating to management when necessary to achieve swift resolutions.
Essential Qualifications
- High school diploma or GED; associate’s or bachelor’s degree in finance, business, or related field is a plus.
- Minimum of 1‑2 years of experience in a customer‑facing role, preferably in banking, credit unions, or financial services.
- Strong numerical aptitude and comfort handling cash and monetary instruments.
- Excellent verbal and written communication skills; ability to convey complex financial concepts in simple terms.
- Demonstrated integrity, attention to detail, and a commitment to regulatory compliance.
- Proficiency with banking software or a willingness to quickly master our core operating system.
- Flexibility to work varied shift patterns, including evenings and weekends, as needed.
Preferred Qualifications & Attributes
- Previous experience as a teller or member service specialist within a credit union environment.
- Knowledge of digital banking platforms, mobile deposit technology, and online account management tools.
- Certification such as NACHA, AML, or related banking credentials.
- Passion for community involvement and a demonstrated track record of volunteerism.
- Strong problem‑solving abilities and a proactive mindset toward process improvements.
- Team player who thrives in collaborative environments and contributes to a positive branch culture.
Core Skills & Competencies
- Customer Service Excellence: Ability to build rapport, listen actively, and anticipate member needs.
- Analytical Thinking: Quick assessment of transaction accuracy and identification of potential issues.
- Communication: Clear and compassionate dialogue, both in‑person and via phone or email.
- Attention to Detail: Vigilant handling of cash, documentation, and compliance checklists.
- Technology Savvy: Comfort navigating core banking systems, digital tools, and data entry interfaces.
- Ethical Judgment: Unwavering commitment to confidentiality and regulatory adherence.
- Adaptability: Agile response to evolving member expectations and changing market conditions.
Career Growth & Learning at arenaflex
We view every Teller & Member Services Representative as a future leader. Through structured learning pathways, you can progress to roles such as:
- Senior Member Services Associate
- Branch Operations Supervisor
- Loan Officer or Mortgage Specialist
- Financial Advisor
- Branch Manager
Our internal training academy offers certifications in risk management, compliance, and advanced customer relationship management. Additionally, you’ll have access to mentorship programs with senior executives and opportunities to participate in cross‑departmental projects, expanding your skill set beyond the branch floor.
Work Environment & Culture
At arenaflex, we foster a collaborative, inclusive, and supportive atmosphere. Our branches are modern, well‑equipped, and designed to encourage open communication among team members. We celebrate diversity, promote work‑life balance, and recognize outstanding performance through employee awards and recognition events.
Community involvement is woven into our DNA. Employees regularly join volunteer drives, financial literacy workshops, and charitable initiatives sponsored by the arenaflex Outreach & Impact Foundation. Whether you’re assisting a local school with budgeting lessons or participating in a neighborhood clean‑up, you’ll feel the tangible impact of your contributions.
Compensation, Perks & Benefits Overview
- Competitive Salary: Aligned with industry standards and reflective of your experience.
- Performance Bonuses: Quarterly incentives based on individual and branch targets.
- Health & Wellness: Comprehensive medical, dental, vision, and telehealth coverage.
- Retirement Planning: 401(k) with employer match to accelerate your savings.
- Education Support: Tuition reimbursement and student loan repayment programs.
- Paid Time Off: Generous PTO accrual, paid parental leave, and holiday schedule.
- Volunteer Time Off: Dedicated hours each year to give back to the community.
- Employee Discounts: Savings on banking services, merchandise, and partner offers.
How to Apply
If you are ready to become the friendly, knowledgeable, and trusted face of arenaflex, we want to hear from you! This position is available both full‑time and part‑time, offering flexible schedules to accommodate your lifestyle.
Take the next step in your career journey and join a vibrant team dedicated to member success and community enrichment.
Apply Now – Start Your Journey with arenaflex!
Closing Statement
At arenaflex, you’ll do more than process transactions—you’ll empower members, support your community, and build a fulfilling career. Don’t miss the chance to be part of a forward‑thinking financial institution that values every employee’s contribution. Submit your application today and discover how your talents can thrive at arenaflex.
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