Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Join us on this thrilling journey to revolutionize the workforce with AI.
Requirements
- 3–5+ years of experience in demo engineering, solutions engineering, technical sales enablement, or related technical product functions.
- Experience building tools and integrations across CCaaS platforms, CRMs, and browser environments.
- Familiarity with telephony systems, IVRs, contact center architectures, and emerging technologies in conversational AI.
- Strong understanding of AI agents, including virtual agents, LLMs, SLMs, prompt orchestration, and real-time NLP use cases.
- Technical fluency with tools/APIs commonly used in enterprise integrations (e.g., REST, Webhooks, JavaScript, Python).
- Excellent collaboration skills, especially with Solutions Engineers, Product, and Sales.
- Ability to simplify technical concepts and package them into visually compelling, business-relevant demos.
- Proven attention to detail and ownership mindset for environment hygiene and tooling stability.
Benefits
- Medical, dental, and vision plans
- Paid parental leave
- Monthly Health & Wellness allowance
- Work from home office stipend
- Lunch reimbursement for in-office employees
- Flexible PTO
- Competitive, location-based pay
- Equity
- Comprehensive benefits package
Originally posted on Himalayas
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