About arenaflex – Empowering Communities Through Compassionate Service
arenaflex is a leading provider of health and human services solutions, dedicated to improving the lives of millions of individuals across the United States. Our mission is to deliver accessible, high‑quality Medicaid and public assistance programs while fostering a workplace culture that celebrates diversity, collaboration, and continuous learning. As a forward‑thinking organization, arenaflex leverages technology, data‑driven insights, and a people‑first philosophy to ensure that every client receives the support they need to thrive.
Located in the vibrant neighborhood of Long Island City, NY, our LDSS/HRA office serves as a hub for community engagement and client outreach. We are proud to partner with local agencies, advocacy groups, and healthcare providers to streamline enrollment processes and enhance the overall experience for New York Medicaid recipients.
Position Overview
arenaflex is seeking an enthusiastic, detail‑oriented Customer Service Representative to join our expanding team of enrollment specialists. In this role, you will serve as the primary point of contact for Medicaid beneficiaries, providing accurate information, assisting with application completion, and conducting outreach to ensure eligible individuals receive timely benefits. This is a full‑time, onsite position based at our Long Island City office, offering a dynamic environment where every interaction directly contributes to the well‑being of the community.
Key Highlights:
- Competitive hourly wage starting at $19.00 per hour
- Comprehensive health, dental, vision, and prescription coverage
- Retirement savings plan with company matching
- Generous paid time off, holidays, and disability benefits
- Robust wellness program and Employee Assistance Program (EAP)
- Opportunities for tuition reimbursement and professional development
Core Responsibilities
As a Customer Service Representative at arenaflex, you will be entrusted with a range of duties that blend client interaction, data management, and collaborative teamwork. Your daily activities will include, but are not limited to:
- Client Outreach & Enrollment: Initiate and conduct outbound calls, emails, and in‑person meetings to guide eligible New York residents through the Medicaid application process.
- Information Verification: Collect, verify, and document required personal and financial information in compliance with state and federal regulations.
- Problem Resolution: Address client questions, troubleshoot application errors, and provide clear explanations of eligibility criteria and benefit options.
- Data Integrity: Accurately enter and update client records in arenaflex’s secure enrollment system, ensuring confidentiality and adherence to HIPAA standards.
- Collaboration with Partners: Coordinate with local health clinics, social services agencies, and community organizations to streamline referrals and share resources.
- Performance Tracking: Monitor key performance indicators (KPIs) such as call volume, enrollment conversion rates, and client satisfaction scores, reporting trends to supervisors.
- Continuous Improvement: Participate in regular training sessions, share best practices, and contribute ideas for process enhancements.
- Team Support: Assist colleagues during peak periods, provide mentorship to new hires, and help maintain a positive, solution‑focused atmosphere.
Essential Qualifications
We are looking for candidates who possess a blend of interpersonal skills, technical aptitude, and a genuine desire to serve the community. The following qualifications are required to succeed in this role:
- High school diploma or equivalent; an associate’s or bachelor’s degree in a related field (e.g., health administration, social work, business) is preferred.
- Minimum of 1‑2 years of experience in customer service, call‑center operations, or public assistance enrollment.
- Strong verbal and written communication skills, with the ability to convey complex information in plain language.
- Demonstrated empathy, patience, and cultural competency when interacting with diverse populations.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience using web‑based enrollment platforms.
- Excellent organizational abilities, attention to detail, and the capacity to manage multiple tasks simultaneously.
- Ability to meet performance targets while maintaining high levels of accuracy and compliance.
- Valid New York State driver’s license or reliable public‑transportation access for occasional off‑site outreach.
Preferred Qualifications & Additional Assets
Candidates who bring the following experiences or attributes will have a distinct advantage:
- Experience working with Medicaid, Medicare, or other government assistance programs.
- Knowledge of New York State health policy, eligibility criteria, and the LDSS/HRA regulatory framework.
- Bilingual proficiency (Spanish, Mandarin, Russian, or other languages commonly spoken in the community).
- Certification in customer service excellence, conflict resolution, or related fields.
- Prior involvement in community outreach, non‑profit volunteer work, or public health initiatives.
- Familiarity with customer relationship management (CRM) tools such as Salesforce or similar platforms.
Skills & Competencies for Success
In addition to formal qualifications, the following competencies are essential for thriving at arenaflex:
- Active Listening: Fully understand client concerns before responding, ensuring accurate assistance.
- Problem‑Solving: Quickly identify root causes of enrollment issues and devise practical solutions.
- Adaptability: Remain flexible in a fast‑moving environment, adjusting to policy updates and shifting priorities.
- Team Collaboration: Share information openly, support peers, and contribute to collective goals.
- Integrity & Confidentiality: Safeguard sensitive client data and uphold ethical standards at all times.
- Time Management: Prioritize tasks efficiently to meet daily call quotas and documentation deadlines.
- Technology Literacy: Navigate digital platforms confidently, troubleshoot basic technical issues, and stay current with system upgrades.
Career Growth & Learning Opportunities
arenaflex is committed to investing in the professional development of its employees. As a Customer Service Representative, you will have access to a robust learning ecosystem that includes:
- Structured Training Programs: Comprehensive onboarding, ongoing compliance workshops, and role‑specific skill‑building sessions.
- Mentorship & Coaching: Pairing with seasoned enrollment specialists to accelerate knowledge transfer and career progression.
- Tuition Reimbursement: Financial support for pursuing further education, certifications, or degree programs relevant to health services.
- Cross‑Functional Mobility: Opportunities to transition into supervisory, quality‑assurance, or policy‑analysis roles within arenaflex.
- Professional Conferences: Attendance at industry events, webinars, and networking gatherings to stay abreast of best practices.
- Leadership Development: Access to internal leadership tracks and management training for high‑potential team members.
Our vision is to cultivate a pipeline of talent that can grow alongside the organization, moving from frontline service to strategic decision‑making positions.
Work Environment & Culture at arenaflex
Our Long Island City office offers a welcoming, collaborative atmosphere where every employee is valued. Key cultural pillars include:
- Community Impact Focus: Every interaction directly contributes to improving health outcomes for vulnerable populations.
- Diversity & Inclusion: A workforce that reflects the communities we serve, fostering respect and mutual understanding.
- Flexibility & Work‑Life Balance: While the role is onsite, we provide schedule flexibility and accommodate personal needs whenever possible.
- Recognition & Celebration: Regular employee appreciation events, performance awards, and peer‑to‑peer recognition programs.
- Wellness Commitment: Onsite wellness rooms, fitness class discounts, mental‑health resources, and a holistic EAP program.
- Open Communication: Transparent leadership updates, town‑hall meetings, and accessible feedback channels.
Compensation, Perks & Benefits
arenaflex offers a competitive total rewards package designed to support both your financial security and personal well‑being:
- Base Pay: Starting at $19.00 per hour, with performance‑based incentives and annual reviews.
- Health Coverage: Multiple medical, dental, vision, and prescription plans, including partially funded Health Savings Accounts (HSAs).
- Retirement Savings: 401(k) plan with company matching contributions to help you build long‑term financial stability.
- Paid Time Off: Generous accrual of PTO, holidays, extended sick leave, and short‑ and long‑term disability coverage.
- Insurance Discounts: Reduced rates on auto, home, renter’s, and pet insurance through partnered providers.
- Wellness Programs: Access to fitness classes, nutrition counseling, stress‑management workshops, and a comprehensive Employee Assistance Program.
- Recognition Platform: Tools for acknowledging outstanding contributions and peer‑driven rewards.
- Employee Perks: Exclusive discounts on entertainment, travel, dining, and retail through our corporate partnership network.
- Professional Development: Tuition reimbursement, continuous training, and opportunities to attend industry conferences.
How to Apply – Join arenaflex Today
If you are passionate about making a tangible difference in the lives of Medicaid recipients, thrive in a fast‑paced client‑service environment, and are eager to grow within a purpose‑driven organization, we encourage you to submit your application.
Click the link below to begin the application process. We look forward to reviewing your qualifications and welcoming you to the arenaflex family.