Job Summary
The Customer Service Representative (CSR) will greet and assist customers with purchasing merchandise, while maintaining store stock and store cleanliness.
Duties And Responsibilities
Vendor check ins & invoicing
Greets and interacts with customers
Consults with customers to understand their needs and preferences related to merchandise
Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs
Answers customers questions about merchandise
Assists customers with purchase decisions
Retrieves merchandise from sales floor, stock room, or other inventory locations
Collects payment using the store point of sale system.
Maintains store interior and exterior cleanliness
Performs other duties as assigned.
Maintains cleanliness of gas bay/ pumps & parking lot/grass island(s)
Maintain safety of store and pumps
Understands gas spill cleanup procedures
Cover call ins until relief staff is in place
Required Skills/Abilities
Excellent verbal communication skills.
Excellent active listening skills.
Excellent sales and customer service skills.
Extensive knowledge of the merchandise sold.
Ability to anticipate customers needs.
Ability to recommend merchandise to customers.
Ability to operate or to quickly learn the stores point-of-sale system.
Ability to manage time accordingly
Education And Experience
High school diploma or equivalent preferred.
Previous retail experience preferred.
On-the-job training provided.
Physical Requirements
Prolonged periods of standing and walking throughout the retail space.
Must be able to lift up to 75 pounds at times.
Must be able to bend, kneel, stoop, twist, reach above head & below knees, squat and safely climb a ladder/step stool.
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