Watchpoint Logistics, Inc. is a company dedicated to delivering exceptional customer service in the logistics and transportation industry. They are seeking a Customer Service Agent I to build customer relationships, manage process execution, and ensure efficient freight movement for existing customers.
Responsibilities
- Assist in transportation arrangements determining efficient routing methods
- Build and develop relationships with customers to ensure continued partnership
- Utilizes their customer service knowledge and experience to proactively update the customer and address questions regarding the status of their shipments
- Respond to customers with a sense of urgency to provide an excellent customer experience
- Recognize opportunities to provide greater service for our customers and works with internal resources to take action to promote Watchpoint’s value
- Leverage Watchpoint’s internal technology platforms to generate reports for presentation to our customers
- Navigates CRM and HRIS to locate facility addresses, contact details and organization charts in order to route the customer or vendor to the proper CSR or department
Skills
- Basic use of computer systems and applications (e.g. MS Office, TMS) as trained/required
- Shows up on time, follows instructions, acknowledges and corrects mistakes
- Meets the needs of customers through positive interactions
- Able to communicate effectively and collaborate with team members to achieve common goals
- Able to receive work instruction in both written and oral formats. Written and verbal communication is completed in a clear and organized manner
- Seeks and incorporates feedback. Uses good judgment and solves problems within assigned scope of responsibility
- Demonstrates accuracy, thoroughness, and efficiency; is detail oriented and conducts work with minimal errors. Meets productivity goals set by management
- High school diploma and minimum 1 year of experience in a customer service role
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- 401k + 4% Company Match
- Vacation, Sick Pay + Holidays
- Employee Assistance Program
- Monthly Team Lunches
- Wellness Program
Company Overview
- Watchpoint Logistics provides partners with innovative and data-driven investigative solutions that provide insight and analytics. It was founded in 1988, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.watchpointlogistics.com/.