Introduction to blithequark and the Industry
At blithequark, we are passionate about powering the world's connections and driving business growth through exceptional customer experiences. As a leader in the industry, we recognize the importance of leveraging data analysis and process optimization to deliver maximum value to our customers. Our Customer Experience (CX) team plays a vital role in achieving this mission, and we are seeking a dedicated CX Business Operations Analyst to join our team.
About the Role
We are looking for a highly skilled and experienced CX Business Ops Analyst with a proven track record in Professional Services or Customer Success data analysis, ideally with experience in enterprise software environments. As a member of the CX Operations team, you will support the CX organization's growth and optimization, while sitting in the broader Revenue Operations team. You will have the opportunity to interface with everyone in the CX team as you build our internal analytics to help guide CX team members to deliver maximum value to blithequark customers.
- Support the CX team in achieving its goals and objectives through data-driven insights and process optimization.
- Collaborate with cross-functional teams, including Professional Services, Customer Success, Support, and Education, to drive business growth and customer satisfaction.
- Develop and maintain internal analytics and reporting to help guide CX team members in delivering maximum value to blithequark customers.
- Function as the primary CX Ops point of contact for all data, reporting, and analytics questions on a day-to-day basis.
Key Responsibilities
In this role, you will be responsible for a range of activities, including:
- Working across SQL data warehouses (Snowflake and Bigquery), Tableau, Google Sheets, and Google Slides to analyze and report on CX data.
- Creating, maintaining, analyzing, and presenting reports, metrics, and dashboards across all levels and roles of the CX team.
- Building and maintaining slide decks for key CX Cadences (QBRs, All-Hands, Board Decks, etc.).
- Building and maintaining the CX data dictionary and reporting suite for all roles and levels of CX.
- Analyzing, modeling, and forecasting Professional Services KPIs for internal and external resources.
- Owning the user adoption and documentation of CX analytics.
- Managing CX team inquiries and ad-hoc requests across data, reporting, and analytics.
- Helping improve customer data points and running projects as necessary to ensure data integrity.
Essential Qualifications
To be successful in this role, you will need:
- A passion for data, user experience, and automation.
- Strong customer service attitude, and ability to work independently and in a fast-paced environment.
- A team player who works well in a collaborative environment.
- Proficiency with SQL for data analysis and modeling. Experience with DBT is a plus.
- Advanced Gsheet and Gslides skills; Tableau reporting expertise, Basic Salesforce reporting skills.
- Reliability and attention to detail.
- Excellent written and communication skills. Ability to concisely articulate complex issues and solutions to different audiences.
- 3-5 years of relevant business experience.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience working in a similar role in a fast-paced, dynamic environment.
- Knowledge of enterprise software environments and Professional Services or Customer Success data analysis.
- Experience with ETL and reverse ETL technologies, and data transformations with DBT.
- Advanced skills in data visualization and reporting tools, such as Tableau or Power BI.
- Experience working with cross-functional teams, including sales, marketing, and product development.
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop insights and recommendations.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
- Strong technical skills, including proficiency in SQL, data visualization tools, and enterprise software environments.
- Ability to work independently and in a fast-paced environment, with a high degree of flexibility and adaptability.
- Strong attention to detail, with a focus on delivering high-quality results and ensuring data integrity.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a CX Business Operations Analyst, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional development training and certification programs.
- Mentorship and coaching from experienced professionals.
- Opportunities to work on high-impact projects and initiatives.
- Collaboration with cross-functional teams and stakeholders.
- Access to the latest tools and technologies, including data visualization and reporting software.
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and collaborative work environment. Our company culture is built on a foundation of innovation, teamwork, and customer focus. As a CX Business Operations Analyst, you will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences and driving business growth.
- Collaborative and dynamic work environment.
- Opportunities to work with cross-functional teams and stakeholders.
- Flexible and adaptable work arrangements, including remote work options.
- Access to the latest tools and technologies.
- Recognition and reward programs for outstanding performance.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including a range of perks and benefits, such as:
- Competitive salary and bonus structure.
- Comprehensive health and wellness benefits.
- Retirement savings plan and matching program.
- Flexible and adaptable work arrangements, including remote work options.
- Access to the latest tools and technologies.
- Recognition and reward programs for outstanding performance.
Conclusion
If you are a motivated and experienced CX Business Operations Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With a strong focus on customer experience, data analysis, and process optimization, this role offers the chance to make a real impact on our business and drive growth and success. Don't miss out on this opportunity to join our talented and dedicated team and take your career to the next level.
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