This is a remote position.
Schedule:- Monday - Friday 9 am to 6 pm AEST, Sydney (6:00am - 3:00pm Manila Time)
Position Overview:We are seeking a highly motivated and persistent Collections Officer to join our team in a fully remote capacity. The ideal candidate will have a proven track record of successfully managing and collecting outstanding accounts.This role requires an individual who is resilient, determined, and maintains a high level of professionalism and ethical standards when dealing with clients in arrears. Your primary responsibility will be to manage a portfolio of accounts to ensure timely payments and reduce delinquency rates.
Key Responsibilities:- Proactively contact clients with overdue accounts to negotiate payment plans and settlements.
- Maintain accurate and up-to-date records of all collection activities, including calls, correspondence, and payment arrangements.
- Work closely with the customer service team to address client queries and disputes, ensuring a positive resolution.
- Conduct risk assessments on delinquent accounts to identify potential recovery issues and strategize appropriate action plans.
- Collaborate with legal advisors on cases that require legal action, providing all necessary documentation and support.
- Achieve monthly collection targets while adhering to company policies and regulatory guidelines.
- Provide feedback and insights on collection processes and strategies to improve efficiency and effectiveness.
Requirements:- Proven experience as a B2B Collections Officer or similar role, preferably within the mortgage or financial services industry.
- Strong negotiation and conflict resolution skills, with the ability to be firm yet empathetic.
- Excellent communication skills, both verbal and written, with the ability to convey messages clearly, confidently, and persuasively.
- High level of resilience and perseverance, with a track record of achieving or exceeding collection targets.
- Knowledge of legal proceedings related to debt recovery is advantageous.
- Proficiency in using collections software and Microsoft Office Suite.
- A commitment to maintaining the highest ethical standards and confidentiality.
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring
ZR_25086_JOB
Originally posted on Himalayas
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