Client Success Manager for Amazon Accounts

About Stacked Commerce Stacked Commerce is a full-stack U.S. market entry and growth partner for international consumer brands. We help European, UK, and global brands scale into the U.S. through Amazon, retail brokerage, fulfillment, and performance marketing. We’ve driven over $200M+ in U.S. sales for our partners — and we’re growing aggressively. We are hiring a high-performance Customer Success Manager to own client-facing Amazon relationships. This is not an average 9–5 role. This is a growth seat inside a fast-moving company. Role Overview You will be the primary client-facing lead for Amazon accounts. You will: Lead performance calls Deliver KPI & marketing reports Translate performance data into clear strategic direction Relay feedback to our internal Amazon & advertising team Manage client expectations with confidence and authority You are the bridge between our execution team and brand founders. What We’re Looking For This role requires: Exceptional people skills Elite communication ability (clear, persuasive, confident) Charismatic presence on video calls Strong executive-level composure Ability to command a room while remaining strategic and solution-focused Willingness to work ~60 hours per week in a high-performance environment If you’re looking for balance and coasting, this isn’t it. If you’re looking for growth, ownership, and real upside — keep reading. Core Responsibilities Client Leadership Run weekly or bi-weekly performance calls Present metrics including ROAS, TACOS, CVR, revenue, and ad spend Proactively identify growth opportunities Handle tough conversations confidently Build long-term trust with founders and operators Strategic Oversight (Not Ad Buying) Oversee performance trends Ensure KPIs are being pursued aggressively Relay strategic direction to internal Amazon and PPC teams Hold internal teams accountable for execution Internal Alignment Document and communicate action items Ensure nothing falls through the cracks Maintain clear performance dashboards and reporting cadence Qualifications 2–5+ years experience in Amazon or e-commerce account management Strong understanding of Amazon KPIs and marketplace dynamics Experience presenting performance reports to clients High emotional intelligence Organized, disciplined, and detail-oriented Comfortable managing multiple brands simultaneously Bonus: Agency experience Experience working with international brands Experience in high-growth environments What Success Looks Like Within 90 days: Confidently leading client calls Fully owning communication for 5–10 brands Clear improvement in client retention and satisfaction Proactively identifying growth levers before clients ask Compensation Competitive base salary Performance-based bonus tied to retention and growth Clear path toward Senior Account Director / Executive role Culture Fit We move fast. We expect excellence. We work hard. We care about results. This role is for someone ambitious who wants to grow with a scaling company and be surrounded by operators.