Purpose
The Client Solutions Manager plays an important role in the growth of HC3 by cross-selling and upselling current clients as well as generating tier 1 prospects. By effectively generating and developing quality sales leads among our existing client base and non-target prospects, this role helps increase the size of the company's client base and overall revenue.
Responsibilities
The responsibilities for this position include the following:
- Effectively communicate and promote HC3's brand in the marketplace.
- Execute the inside sales process to cross-sell and upsell current clients as well as generate leads with smaller non-target businesses.
- Meet annual revenue goals and key performance metrics.
- Use the Jobs-to-be-Done (JTBD) methodology to understand the progress prospects are seeking.
- Stay informed about industry trends, competition, and HC3 products and solutions.
- Travel for conferences and presentations.
- Provide cold call lead generation support for the Business Development team.
Competencies and Qualities
Qualified candidates must have the following competencies and qualities:
- Results-oriented, high energy with team-oriented and collaborative spirit
- Self-starter and self-directed while able to follow company processes and procedures
- Basic knowledge of sales principles, methods, practices, and techniques
- Excellent communication skills, including the ability to listen, influence, and negotiate with key stakeholders at all levels of a customer's organization
- Professional and polished in appearance and speech
- Able to manage multiple tasks, deadlines, and have excellent follow-up skills
- Effective individual contributor with the ability to also focus on team efforts
- Able to manage multiple projects, tasks, and deadlines
- Excellent follow-up skills