Join Our Team of Innovators and Make a Difference in Healthcare! We're seeking a highly skilled and customer-focused Client Service Technician to provide exceptional support to our clients in the Denver, CO/Wyoming area. As a remote employee, you'll have the flexibility to work from home and travel to customer sites as needed. With a competitive salary range of $54,880.00-$82,320.00 Annual and a comprehensive benefits package, this is an opportunity you won't want to miss!
As a Client Service Technician, you'll be the primary point of contact for our clients, responsible for troubleshooting, installing, maintaining, and repairing our imaging and biomedical equipment. You'll work closely with our customers to understand their needs, provide timely and effective solutions, and build strong relationships to drive customer satisfaction and loyalty. If you're passionate about delivering exceptional customer service, have a strong technical background, and are looking for a challenging and rewarding career, we encourage you to apply.
Job Description Summary
In this role, you'll:
- Troubleshoot, install, maintain, and repair imaging and biomedical equipment
- Provide exceptional customer service, responding to customer concerns and resolving issues in a timely and effective manner
- Collaborate with internal teams, including Remote Technical Engineers and Zone Service Engineers, to ensure seamless support for our clients
- Stay up-to-date on administrative responsibilities, including maintaining customer service logs, ordering repair parts, and managing cycle times
- Identify business opportunities and participate in sales opportunities, such as contract renewals and promoting revenue programs
- Maintain a strong understanding of competitor information and market trends
Required Qualifications
To be successful in this role, you'll need:
- A Bachelor's degree in Electrical Engineering or Electrical Engineering Technology, or equivalent military education
- Experience interfacing with internal teams and external customers as part of a solution-based service process
- Strong communication skills, with the ability to communicate technical issues to customers in an easy-to-understand manner
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Experience with web applications and technological programs, such as iPad, iPhone, and Microsoft Office Suite
- A valid driver's license and the ability to perform special physical requirements, such as lifting, carrying, and bending
Desired Qualifications
Preferred qualifications include:
- Troubleshooting medical devices/equipment
- Experience with diagnostic imaging and healthcare technology management devices
What We Offer
In addition to a competitive salary and benefits package, we offer:
- A dynamic and supportive work environment
- Opportunities for professional development and career growth
- A comprehensive benefits package, including medical, dental, vision, and 401(k) matching
- Relocation assistance
How to Apply
If you're passionate about delivering exceptional customer service and have a strong technical background, we encourage you to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
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Apply Now