Toppan Merrill is a global technology leader committed to simplifying regulatory disclosure and communications. They are seeking a Client Service Project Manager to manage client accounts and ensure all internal and regulatory needs are met while fostering positive relationships with executive level clients.
Responsibilities
- Lead and/or assist with the preparation of various client disclosure documents
- Develop and foster positive relationships with executive level clients by actively participating in client meetings and/or onboardings
- Coordinate with fellow project managers, clients, and internal teams to ensure requested services are completed
- Ensure resolution to client inquiries by acting as first point of contact, directing and/or escalating concerns to the appropriate internal teams
- Document all client activities on our internal workflow tool to ensure proper detailed documentation for job tracking and billing
Skills
- 1+ years of experience in a client service environment
- Experience in financial services industry a plus
- Talented role model in the delivery of service, with demonstrated successes in high-caliber client facing environments
- Possess a keen awareness of deadlines and a willingness to work with team members or alone for optimal productivity
- Understanding of financial document types and the ability to clearly communicate objectives are key attributes in our time-sensitive and deadline-driven business
- Willingness to be flexible and to work overtime hours as needed during the week and on weekends
Benefits
- Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
- 401(k) with company match with full vesting from date of hire
- Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays.
- Paid parental leave
- Paid community involvement/volunteer days
- Wellness Resources and Employee Assistance Programming
Company Overview
- Toppan Merrill is a continuous commitment to better customer experience, increased productivity and better outcomes. It was founded in 2018, and is headquartered in Saint Paul, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is https://toppanmerrill.com.
Company H1B Sponsorship
- Toppan Merrill has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.