OpenTable is an industry leader with a passion for helping restaurants thrive. The Client Implementation Specialist is responsible for the successful onboarding of restaurant partners, utilizing a consultative approach to configure and deliver training on OpenTable products.
Responsibilities
- Enthusiastically contact our restaurants and guide them through the onboarding process
- Work with our restaurant partners to configure the OpenTable system to their needs
- Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations
- Provide administrative and coordinator functions related to Global Onboarding program including scheduling training activities, content collection, and software implementations
- Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget
- Work with internal partners to help develop and refine the Onboarding program
- Effectively handle a queue of restaurants to reduce time-to-onboarding
- Communicate status of tasks and the backlog to peers and a broader community
- Works closely with OpenTable's Sales, Customer Success, Customer Support and Billing teams to eliminate customer pain points
Skills
- 1+ years experience, preferably in a support, implementation or hospitality role
- Experience training non-technical customers on the use of software
- Understanding of restaurant operations a must with direct restaurant experience helpful
- Ability to make ethical decisions based on key facts in potentially ambiguous situations
- Proven ability to drive projects through to completion
- Ambitious to get things done with minimal supervision
- Good phone and tele-presence required for effective training and implementation
- Fluency in both French and English is a requirement for this role
- Excellent organization, documentation and time management skills
- College degree preferred
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- 20 days of paid time off
- Private health and dental insurance
- Life and Disability insurance
Company Overview
- OpenTable operates as an online restaurant booking service that enables guests to discover and book tables. It is a sub-organization of Booking Holdings. It was founded in 1998, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://opentable.com.