Job Description:
• Be a SME in Process Street, managing workflows from setup through completion - ensuring task routing, form setup, and submission logic are functioning as intended.
• Create and maintain visual guides, cheat sheets, and walkthroughs to support users across departments.
• Assist in maintaining dashboards that track workflow SLAs, backlog volumes, and brand-level metrics.
• Provide ad hoc data summaries to support weekly updates, workflow performance reviews, and backlog status checks.
• Act as the process improvement SME, identifying friction points and opportunities for simplification and automation.
Requirements:
• Bachelor’s degree or equivalent in Business, Operations, or a technical field.
• 2-4 years of experience in workflow coordination, operations, or process support.
• Familiar in Excel, SQL and Power BI or similar dashboard tools for operational tracking.
• Demonstrated experience in process improvement, workflow management, and user enablement.
• Strong written English communication skills, especially for documentation and escalation.
• Detail-oriented, self-motivated, and able to work independently across time zones.
Benefits:
• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.
• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package.
• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.
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