We are seeking an experienced Business Analyst II to support operations and project management initiatives focused on outstanding invoicing processes and collection efforts. This role will play a key part in improving invoice accuracy, streamlining workflows, and enhancing overall customer experience through cross-functional collaboration and process improvement.
Key Responsibilities
• Lead efforts related to outstanding invoicing and collections processes
• Conduct weekly check-in meetings with Customer Success teams to:
• Ensure invoice accuracy
• Monitor payment status
• Track and follow up on action items
• Analyze and document end-to-end invoicing workflows
• Identify process gaps and operational pain points impacting customers
• Drive process improvement initiatives to reduce invoice disputes and delays
• Lead workstreams to resolve root-cause issues
• Partner with internal teams and customers to address invoice-related concerns
• Understand and effectively use multiple tools and systems supporting invoicing operations
• Ensure improvements result in a better customer experience and timely invoice resolution
Required Skills & Experience
• Proven experience as a Business Analyst in operations, finance, billing, or project management environments
• Strong knowledge of invoicing, billing, or collections processes
• Experience leading cross-functional meetings and initiatives
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• Experience with process documentation and continuous improvement
• Ability to work independently in a remote work environment
• High attention to detail and strong organizational skills
What the Hiring Team Is Looking For
• A self-driven Business Analyst who can take ownership of invoicing and process challenges
• Someone who can coordinate across teams and manage multiple workstreams
• A candidate focused on identifying root causes and delivering practical solutions
• Strong leadership in facilitating meetings and driving action items to closure
• A mindset centered on operational efficiency and customer experience improvement
Apply Now
Apply Now